Consumer Loan Servicing Representative

Blaze Credit Union • Saint Paul, MN

104d • $21 - $25

About The Position

The Consumer Loan Servicing Representative performs a variety of support duties including assisting members and employees with questions regarding lending products and services by phone, messages, chats, and email. The weekly schedule includes Saturday rotation. This position is full-time and hybrid eligible, requiring in-office work 3 days per week including Monday and Friday, with the hybrid schedule subject to change.

Requirements

• Minimum high school degree or equivalent
• Minimum 1-year financial institution experience
• Customer service experience preferred
• Strong verbal and written communication skills
• Computer skills including Microsoft products
• Knowledge of DNA core financial platforms desired
• Ability to work in a fast-paced environment and manage multiple tasks

Responsibilities

• Answers incoming phone calls and chats about servicing current consumer loans
• Assists members by taking payments over the phone through SWBC
• Assists members with payment options, set up and changes
• Completes requests for payment reversals/recasts
• Initiates Payment Deferral Program requests
• Collects and reviews proof of insurance for auto loans
• Assists members with CPI placement and waivers
• Provides pay-offs for members and third parties
• Completes Letters of Guarantee requests for insurance companies
• Gathers loan information and files Gap and CUNA claims
• Assists members with questions on loan products, promotions, and offers
• Completes Q2 digital banking messages
• Performs other duties as assigned to support effective department operations
• Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back
• Regular and predictable attendance
• Perform other duties as requested

Benefits

• Low-cost medical (as low as $20 a paycheck)
• Dental insurance
• Vision insurance
• Quarterly bonuses
• Generous vacation and sick time hours
• Paid leave options
• Up to 6% 401k contribution
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees