Consumer Loan Servicing Processor

Technology Credit Union • San Jose, CA

14d

About The Position

The Consumer Loan Servicing Processor is responsible for processing servicing requests related to consumer loans including, but not limited to, processing payoff checks and refunds, processing Uniform Commercial Code (UCC) filings and terminations on secured solar loans, processing subordination requests, performing loan adjustments, and managing the department mailboxes. The incumbent works directly with the AVP, Consumer Lending Servicing Manager, Supervisor, Solar Loan Servicing, and/or Lead, Consumer Lending Servicing to ensure proper cross-training on all other related consumer lending servicing aspects and functions.

Requirements

• High School Diploma or equivalent work experience.
• 1+ years’ experience in related disciplines, including exposure to consumer lending policies and procedures in a financial institution.
• Strong proficiency in PC applications including Microsoft Excel, Word, Outlook and PowerPoint.
• Strong ability to effectively communicate and collaborate with internal and external business partners.
• Demonstrated strong written and verbal communication skills.
• Solid ability to independently evaluate written communication to determine appropriate delegation to team members.
• Solid ability to participate, sustain performance and thrive on a high-energy team.

Nice To Haves

• Notary Public preferred.

Responsibilities

• Processes UCC lien filings through third-party vendors on new secured solar loans; verifies UCC liens have been placed; and, follows-up on rejected and missing items.
• Processes UCC lien releases on loans that have been paid off in full.
• Receives and processes incoming subordination requests by reviewing documents received; prepares the subordination agreement; packages subordination files for review and signature; scans and packages fully executed subordination agreements for mailing.
• Manages the department’s mailboxes; interprets emails based on needs and assigns to appropriate parties.
• Assists in completing internal service requests received within specified service level agreements.
• Keeps up-to-date on changes to department processes and/or procedures.
• Creates and/or updates department procedures specific to main job function.
• Maintains effective communication with the consumer loan originations team, strategic lending partners team, and front-line staff.
• Performs other duties as assigned.

Benefits

• Health Coverage : Medical, dental, and vision plans
• Income Protection : Life and disability insurance
• Retirement : 401(k) plan with company match
• Paid Holidays : 12 days annually
• Paid Time Off (PTO) : Accrues at 5.54 hours per bi-weekly paycheck (approximately 18 days per year)
• Increases with length of service
• Voluntary Time Off (VTO) : 8 hours annually for full-time employees to support charitable organizations
• Additional Benefits : Flexible Spending Accounts Employee-paid voluntary benefits
• Leaves of absence in compliance with state and federal regulations

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees