Loan Servicing Processor 1 - Consumer

Five Star Bank • Warsaw, NY

13h

About The Position

Purpose: The Consumer Loan Servicing Processor 1 is responsible for booking and maintaining all Consumer related loans on the Banking System. This position will maintain all adjustments and revisions to the loans throughout the life of the loan. This position will also verify that proper documentation is received and/or filed to ensure the intended collateral for the loans is secured and will research items that are missing.

Requirements

• Education: High School Diploma or equivalent
• Prior Experience: 1+ years in Customer Service
• Licenses or Accreditation: Specialty Area (if applicable)
• Excellent verbal and written communication
• Strong analytical and problem-solving skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Responds to requests for information in a timely and professional manner
• Ability to work with all levels of staff and management
• Working knowledge of Microsoft applications with ability to learn new and existing Banking software
• Able to regularly sit for prolonged periods of time.
• Able to lift 20 lbs.
• Extensive computer usage is required.

Nice To Haves

• Education: Associate Degree in Business or related field
• Prior Experience: 1+ years Banking Environment
• Licenses or Accreditation: Specialty Area (if applicable)

Responsibilities

• Performs a thorough review of all file information related to Consumer loans that are submitted for booking to ensure receipt of required loan documentation and to obtain corrections as needed
• Establishes new Consumer loans on banking system ensuring that all data is accurately entered, and all accounts are following bank lending policy. Makes corrections as required and ensures that booking procedures are correct.
• Performs maintenance to loans as requested including but not limited to unposted items, charge-off, shadow account processing, automatic funds transfer, reversals, due date changes, fee assessments and reversals, deferments, account verification and Over Draft Protection (ODP) maintenance. Automated Clearing House (ACH) set up and maintenance
• Process payments returns and maintenance as necessary in accordance with the terms of the loan.
• Provides support to Bank staff on loan accounts responding to customer service phone calls and assisting with loan questions
• Performs next day review on all maintenance performed by other processors as a result of requests from other departments or errors found.
• Maintains collateral accounts to reflect proper collateral control. Utilizes the Collateral Tracking system and third-party system to track and follow up on any identified exception items.
• Demonstrates the standards and principles of the Five Star Bank experience in every interaction with internal and external customers and associates. Incorporates the high-performance behaviors of teamwork, leading by example and service in every facet of work.
• Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees