Consumer Loan Servicing Manager

Five Star Bank • Warsaw, NY

83d • Hybrid

About The Position

The Consumer Loan Servicing Manager ensures timely, compliant and accurate processing within the Consumer Loan Servicing Area. This position is responsible for minimizing risk and financial loss by developing and implementing efficient processes and controls within areas of supervision.

Requirements

• Education: High School Diploma or equivalent. Bachelor's Degree preferred.
• Prior Experience: 5+ years of Banking experience with loan related activities and supervisory experience.

Nice To Haves

• Ability to effectively coach, mentor and develop staff in areas of expertise.
• Excellent verbal and written communication skills.
• Excellent organizational skills with the ability to manage multiple priorities and meet established deadlines.
• Proficient with Microsoft Office applications with the ability to learn new and existing Banking software.
• Ability to work as a team member, effectively sharing ideas, skills and knowledge with others.

Responsibilities

• Directs, manages, and leads the activities of the Consumer Loan Servicing department to achieve established goals as set forth in the performance objective setting process and strategic planning sessions.
• Ensures daily production requirements are being satisfied.
• Manages performance of direct reports and provides ongoing coaching and training opportunities to ensure staff has the skills and resources to be successful.
• Responsible for timely completion of performance evaluations of assigned staff.
• Develops and implements policies and operating procedures to ensure maximum customer service and profitable control in the processing of all transactions within the Consumer Loan Servicing function.
• Monitors and controls adherence to established policies and procedures, approves exceptions and responds to escalated customer issues.
• Responsible for accuracy and timely processing of all account transactions, account maintenance, booking, next day review, document verification, document tracking, exception payment processing and system maintenance.
• Manage operational incidents and identify and implement initiatives to reduce the number of incidents (including root cause analysis) that impact departmental financial results.
• Administers on-going relationships with Consumer Lending Operations and Processing Management team.
• Communicates with staff and management concerning issues/problems/decisions with accounts and customer relationships, escalates issues to Loan Servicing Manager as appropriate.
• Assess adequacy of controls to manage operational risks, present results, and recommend actions and improvements.
• Complies with federal, state, and local legal and regulatory requirements by enforcing adherence to and advising management of deficiencies and remediation actions needed.
• Ensures that department activities are compliant with audit and risk management policies and regulations.
• Manages and prepares responses to audit findings, examiner reviews, or other regulatory information requests in a timely and comprehensive manner.
• Demonstrates the standards and principles of the Five Star experience in every interaction with internal and external customers and associates.
• Incorporates the high-performance behaviors of teamwork, leading by example and service in every facet of work.

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account
• Flexible Spending Account(s)
• Company Paid Life Insurance, Long-Term Disability, and Short-Term Disability
• Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident
• Tuition Reimbursement
• Employee Referral Program
• Wellness Reimbursement Program
• Star Volunteer Program
• Employee Banking and Financial Perks
• Flexible Hybrid Work Schedule
• Paid Time Off (PTO)
• Company Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees