Consumer Loan Reviewer III

SoFi•Jacksonville, FL

About The Position

The Originations Specialist III is a full-time position dedicated to providing a "Best in Class" loan experience for SoFi members. To ensure your success, you will complete a comprehensive 3-phased training program that blends classroom instruction with hands-on "nesting" (on-the-job training). As you progress through each phase, you will expand your expertise across SoFi’s entire suite of unsecured lending products: Phase l: Personal Loan Products – Establish your foundation by mastering our core personal lending offerings and member service standards. Phase ll: In-School & Student Loan Refinance – Expand your skill set to include SoFi’s specialized education lending products. Phase lll: Complex Lending Products – Finalize your expertise by managing intricate loan scenarios and advanced unsecured lending products. Once you have successfully navigated these phases and entered the full production environment, you will serve as a versatile subject matter expert capable of supporting our members across all product lines.

Requirements

2+ years of experience in a contact center environment
1+ years of experience in financial services
A strong connection to the SoFi Mission and Values
A passion for helping others while solving problems quickly
Professional demeanor and strong work ethic, high accuracy, and strong attention to detail
Strong verbal and written communication skills
Excellent organizational and time management skills
Proficient in Google products, data visualization tools, customer service tools, and admin tools
A self-starter, able to make decisions while applying analytical skills required to manage reviewing tasks
Able to learn, retain, and apply new information quickly
Able to identify trends in your day-to-day work, in a spreadsheet, in a series of charts/graphs and connect those trends to a possible root cause
To establish productive working relationships with co-workers, management, and clients
High school diploma or GED required
Ability to work alternative schedules: weekends and weekdays, evenings, and early mornings
Flexibility to work overtime, as the need arises

Nice To Haves

College degree desired.

Responsibilities

Review all applications pursuant to credit policies and procedures- including analyzing credit reports, analyzing income from various sources including self-employment and verifying documents provided by applicants.
Work both Simple and Complex financial profiles- including Self-Employed applications for our lending products
Verify member’s identity and other required regulatory documentation
Clearly document Member interactions using selected templates where appropriate
Perform outbound outreaches to applicants to successfully move applications through the process of funding
Demonstrate empathy, professionalism, top-notch problem-solving skills, relationship management
Follow compliance and regulatory guidelines to protect sensitive information and meet the Member needs
Operate within a team environment of 15-20 team members, working towards a common goal
Share insights with teammates regarding the root causes of member inquiries, concerns, and complaints. Advocate on our members’ behalf to improve our products, operations, and policies
Develop strong knowledge of internal processes and procedures to ensure the quality of loan system data and the adequacy of paperless loan documentation
Perform ad hoc duties as assigned