Consumer Loan Processor III

TD Bank•Charlotte, NC

31d•$23 - $31

About The Position

The Consumer Loan Processor III is primarily responsible for providing support to the lending areas by reviewing the accuracy of complex consumer loans from conditional approval to closing. This job is a Loan Originator and performs at least one of the following functions, or advertises or communicates that they can or will perform any of these functions, with an expectation of compensation or monetary gain: takes an application, arranges a consumer credit transaction, assists a consumer in applying or obtaining consumer credit, offer or negotiates consumer credit, otherwise obtains or makes an extension of consumer credit for another person. Depth & Scope: Contacts customers directly to obtain conditions placed by lender or underwriter Prepares required loan documentation for approved loan applications such as disclosures Provides support to customers, branches, and lending staff as needed Contacts customers to collect and review additional information as necessary Answers phones in queue as well as personal line to assist customers May test new systems and documentation software May assist in training of Loan Processer I and II Processes all specialty products Reviews and verifies all required support materials, such as, titles, and floods to ensure the files are ready for closing Advises customers regarding changes in rate and term.

Requirements

HS Diploma or GED required
2-3 years loan documentation experience
Knowledge of Bank loan products and policies
Knowledge of lending software
Detail-oriented with ability to multitask
Ability to handle heavy workload and meet stringent deadlines
Excellent oral and written communication skills, with ability to interact effectively with all customers, both internal and external
Solid knowledge and understanding of states' regulations
PC skills
Ability to work a flexible schedule (rotation of nights and/or weekends)
Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36.
Must be eligible for registration as a registered mortgage loan originator with the NMLS (Nationwide Mortgage Licensing System and Registry) in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.
Satisfactory results on a criminal background check and a credit report check, and statements/certification from job applicant regarding administrative, civil, and/or criminal findings by any government agency/authority, are required by federal law for this position.

Nice To Haves

Problem solving skills preferred
Ability to handle difficult conversations preferred
Ability to multitask and prioritize preferred
Encompass experience preferred

Responsibilities

Contacts customers directly to obtain conditions placed by lender or underwriter
Prepares required loan documentation for approved loan applications such as disclosures
Provides support to customers, branches, and lending staff as needed
Contacts customers to collect and review additional information as necessary
Answers phones in queue as well as personal line to assist customers
May test new systems and documentation software
May assist in training of Loan Processer I and II
Processes all specialty products
Reviews and verifies all required support materials, such as, titles, and floods to ensure the files are ready for closing
Advises customers regarding changes in rate and term.
Maintains regular communication with the customer by phone or email depending on customer preference.
Completes all annual required training on a timely basis
Accurately document conversations with customers in the loan file
Establishes and follow up on due dates for documentation