Consumer Loan Ops Rep-Bank, Hybrid

Thrivent•Appleton, WI

3d•$20 - $27•Hybrid

About The Position

Under general supervision, this position provides general technical and operational support and knowledge for functions related to the bank’s consumer loan processing and servicing operations functions and home equity servicing operations. This role will ensure loan servicing activities are performed accurately and in compliance with internal policies and procedures within the Consumer Loan Operations team. This position will require working in the Operation Center Office in Appleton, WI as needed. This role will require working directly with the bank’s internal and external clients to accurately manage all requests in a confidential and timely manner according to service level agreements and standard operating procedures. This role also requires strong partnerships and communication between the Personal Banking Team to ensure we are delivering the best experience for our clients with the onboarding of new consumer loans.

Requirements

High School/equivalent or an associate degree preferred
One year banking operations experience required with customer service experience preferred
One year customer service experience required with banking operations experience preferred
Strong communication (written and verbal), interpersonal and customer-service skills

Nice To Haves

Demonstrate excellent problem resolution skills
Ability to coordinate multiple tasks simultaneously
Bank operations platform experience preferred
Ability to work accurately, both independently and as part of a team, with interruptions to meet deadlines

Responsibilities

Create and review consumer loan closing packages to ensure compliance with regulatory and bank lending policy.
Complete loan maintenance items within various systems including but not limited to file maintenance, lien releases, loan payoff quotes, satisfactions, subordinations, and fee adjustments.
Accurately enter new loan data into the bank’s core processing system for accurate collateral tracking, repayment method and reporting.
Meet quality and productivity standards and perform in a fast-paced loan production environment.
Responsible for accurate disbursements of loan proceeds, including payoffs, general ledger entries, and check disbursements.
Accountable for responding to verbal and written inquiries from internal and external clients in accordance with department procedures.
Process payoffs, loan payments and returned loan payments.
Reviews various scheduled reports, as assigned, for exceptions, errors, auditing, and to perform maintenance transactions.
Models Thrivent’s leadership competencies – courage, collaboration, and commitment by demonstrating resiliency, working together to make the best decisions, and holding yourself and others accountable.
Supports and/or develops an environment in which Thrivent employees and colleagues are focused on continuous improvement, exceptional employee engagement, and an unwavering commitment to its clients.
Shapes and/or supports a culture that represents the Thrivent purpose, promise and values, ensuring that Thrivent’s trust and reputation remain strong with its clients.