Consumer Loan Member Service Representative, Full-Time, Hybrid MA

Digital Federal Credit Union•Marlborough, MA

62d•$22 - $24•Hybrid

About The Position

Summary/Objective: Responsible for processing loan applications and preparing and disbursing loan closing documents in an efficient and timely manner. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Perform various duties associated with reviewing, processing, and funding Direct and Indirect loan applications. Review and analyze loan application documentation to determine loan integrity and validity, of loan applications and packages prior to funding. Follow appropriate procedures and guidelines to limit risk exposure . Review exceptions and escalate to supervisors when necessary. Book loans to host system and provide timely funding to members and dealer partners. Prepare and disburse thorough and accurate loan closing documents. Follow up on call backs in order to finalize loans. Provide timely and accurate information on the Credit Union's loan programs, as well as prompt, courteous, and professional service to members, branch staff, and dealer partners. Promptly answer calls presented to the Consumer Loan queues and meet performance expectations including, average handle time, schedule adherence, and calls taken. . Achieve monthly sales goals and referrals by identifying members' needs and making appropriate referrals to cultivate a strong membership. . Perform other job-related duties as assigned by Managers(s). What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position.

Requirements

High school diploma or equivalent
1-3 years of related experience, preferably in a Financial Institution

Nice To Haves

Previous experience working in a Call Center environment preferred
Ability to read and understand credit bureau reports a plus

Responsibilities

Perform various duties associated with reviewing, processing, and funding Direct and Indirect loan applications.
Review and analyze loan application documentation to determine loan integrity and validity, of loan applications and packages prior to funding.
Follow appropriate procedures and guidelines to limit risk exposure . Review exceptions and escalate to supervisors when necessary.
Book loans to host system and provide timely funding to members and dealer partners.
Prepare and disburse thorough and accurate loan closing documents.
Follow up on call backs in order to finalize loans.
Provide timely and accurate information on the Credit Union's loan programs, as well as prompt, courteous, and professional service to members, branch staff, and dealer partners.
Promptly answer calls presented to the Consumer Loan queues and meet performance expectations including, average handle time, schedule adherence, and calls taken.
Achieve monthly sales goals and referrals by identifying members' needs and making appropriate referrals to cultivate a strong membership.
Perform other job-related duties as assigned by Managers(s).