Consumer Loan Manager

Credit Union of Georgia•Kennesaw, GA

16d

About The Position

Credit Union of Georgia is growing and with that growth we’re excited to invite a talented Consumer Loan Manager to join our team. At Credit Union of Georgia, every role plays a vital part in helping our members achieve their financial goals and this position is no exception. Join a team that puts members at the center of everything we do! The Consumer Loan Manager will lead and support all aspects of our consumer lending operations. This role is responsible for ensuring a smooth, member-focused loan experience by overseeing loan decisions, maintaining compliance with lending policies, and guiding the team toward operational excellence. The ideal candidate will bring strong leadership, a passion for service, and a commitment to helping our lending program grow.

Requirements

Minimum of 7 years of professional experience, including at least 2 years in a leadership role within a banking or credit union environment.
Lending and member service experience required.
High school diploma or GED required.
Must complete all annual training modules, including (but not limited to) cybersecurity, Bank Secrecy Act, and other compliance and regulatory requirements.

Nice To Haves

Management experience strongly preferred/essential.
College degree preferred.

Responsibilities

Uphold Credit Union of Georgia brand standards by consistently delivering our member journEASE experience, Engage, Ask, Solve, and Excite, to provide exceptional service at every touchpoint.
Direct and monitor all consumer lending operations, ensuring staff follow established lending guidelines and procedures.
Oversee product quality, resolve operational issues, and manage all collateral-related functions.
Lead and manage the Consumer Lending team, including hiring, training, coaching, and performance evaluation to ensure a skilled and motivated staff.
Underwrite direct and indirect consumer loans within assigned authority, making sound approval, decline, or counteroffer decisions that align with credit union policies, profitability goals, and regulatory requirements.
Maintain competitive lending programs, rate structures, and departmental budgets that support organizational goals and financial performance.
Ensure personal and departmental compliance with all State and Federal laws and regulations, maintaining required certifications, registrations, and ongoing training (including S.A.F.E. Act, BSA, FCRA, RESPA, TILA/Reg Z, and related regulations).
Assist in developing and refining loan policies, underwriting procedures, lending processes, and new product initiatives.
Prepare and analyze operational and financial reports, including loan production reports, department updates, collateral reports, CPI reports, and other management-requested reporting.
Participate in annual budgeting and monitor performance throughout the year.
Help establish lending goals that align with organizational objectives and take action to support goal achievement.
Perform additional duties as assigned.