Consumer Lending Technology Analyst

Randolph Brooks Federal Credit Union • San Antonio, TX

3d

About The Position

The Consumer Lending Technology Analyst I will work in cooperation with internal Consumer Lending teams, IT teams, and Vendor Support teams to quickly and effectively resolve employee or member issues. Under general direction, will conduct business process analysis in an effort to align information technology with business needs. The Technology Analyst will exhibit creativity in issue resolution and take initiative to make recommendations for system or process improvement, while working under the general supervision of the Consumer Lending Technology Assistant Manager. Essential Functions and Responsibilities: Make decisions with understanding of RBFCU policies and procedures to achieve set results and deadlines. Communicate with LOS vendor to resolve escalated user issues and manage LOS Vendor Support tickets as needed. Perform data clean-up in cooperation with Consumer Lending. Create and maintain content for the development of product documentation (i.e. marketing materials, product specs, user guides, etc.), reviews and approves for internal or external use. Assist with gathering requirements and identifying functional specifications to provide innovative solutions and recommend system enhancements. Create, update and execute test plans and test cases to ensure implementation of new products or configuration changes adheres to the system/application requirements. Perform unit testing on maintenance items, production break fixes, system upgrades, or program development. Reports and tracks problems or defects and ensures they are resolved. Produce various reports and analyses as requested by management or other departments. Provide before or after hours support as assigned. All other duties as assigned (Note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice). Careers at RBFCU Randolph-Brooks Federal Credit Union (RBFCU) is the largest credit union in Texas with more than 1 million members and total assets exceeding $15 billion. Recognized for financial stability, our credit union consistently receives the highest ratings of “Five Star” and “Superior” from respected organizations that evaluate financial institutions in the United States. We're frequently recognized as one of the best workplaces in San Antonio, Austin, the state of Texas and the country. Our Benefits RBFCU is proud to offer a comprehensive benefits package, including: 401(k) with matching incentives — up to 10 percent Competitive pay Medical, vision and dental benefits available to employees and their families from the first day of employment Tuition reimbursement plans Life insurance Pharmacy discount programs Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options Paid time off Parental leave Company-paid benefits include: Long-term disability Basic life insurance Wellness program Credit-monitoring service Employee assistance program Training and volunteer opportunities Apply to join the RBFCU family!

Requirements

• High School Diploma or G.E.D.
• Minimum of 1 year experience in the Consumer Lending/Banking industry
• Strong analytical and problem-solving skills, ability to break down complex problems quickly
• Highly organized and deadline oriented with demonstrated attention to detail
• Strong meeting organization and facilitation skills
• Technical proficiencies in Microsoft Office products (Word, Excel, PowerPoint and Project)
• Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization

Nice To Haves

• Bachelors degree or equivalent work experience
• MeridianLink admin user experience
• Experience with Agile/Scrum, Process Improvement, or Project Management

Responsibilities

• Make decisions with understanding of RBFCU policies and procedures to achieve set results and deadlines.
• Communicate with LOS vendor to resolve escalated user issues and manage LOS Vendor Support tickets as needed.
• Perform data clean-up in cooperation with Consumer Lending.
• Create and maintain content for the development of product documentation (i.e. marketing materials, product specs, user guides, etc.), reviews and approves for internal or external use.
• Assist with gathering requirements and identifying functional specifications to provide innovative solutions and recommend system enhancements.
• Create, update and execute test plans and test cases to ensure implementation of new products or configuration changes adheres to the system/application requirements.
• Perform unit testing on maintenance items, production break fixes, system upgrades, or program development.
• Reports and tracks problems or defects and ensures they are resolved.
• Produce various reports and analyses as requested by management or other departments.
• Provide before or after hours support as assigned.
• All other duties as assigned (Note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

Benefits

• 401(k) with matching incentives — up to 10 percent
• Competitive pay
• Medical, vision and dental benefits available to employees and their families from the first day of employment
• Tuition reimbursement plans
• Life insurance
• Pharmacy discount programs
• Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options
• Paid time off
• Parental leave
• Long-term disability
• Basic life insurance
• Wellness program
• Credit-monitoring service
• Employee assistance program
• Training and volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees