Consumer Lending Servicing Specialist

Shared Service Solutions • Englewood, CO

377d • $39,000 - $47,000

About The Position

The Consumer Lending Servicing Specialist will be part of the Consumer Lending Servicing team. The Consumer Lending Servicing Specialist will be responsible for processing all types of consumer loan servicing requests, ensuring completeness, accuracy, timeliness, and quality member service. This position will maintain existing member relationships, provide excellent member service and efficient operational activities. The Consumer Lending Servicing Specialist will ensure adherence to the agreed upon service level agreements (SLAs) between S3 and the partner credit unions. S3 has a commitment to excellence and the highest standards of member service.

Requirements

• 3 years of customer service experience required.
• Knowledge of State and Federal laws pertaining to the consumer lending industry (i.e. ECOA, etc.) preferred.
• Proficient in Microsoft Office (Word, Excel, Outlook) preferred.
• Strong communication skills, both verbal and written.
• Strong customer service skills with a high attention to detail.
• Must be able to quickly adjust to shifting priorities and act with urgency.
• Strong analytical skills required with a high degree of accuracy.
• Aptitude to work independently as well as part of a team.
• Ability to problem solve and create out of the box solutions.

Responsibilities

• Process and support all types of consumer loan maintenance requests within established guidelines, policies, and procedures.
• Proactively strives to comply with all agreed upon SLAs.
• Maintain a thorough working knowledge of all partner credit union operational policies and guidelines, products, and services.
• Respond to all phone and email inquiries from internal credit union partners and external members timely, courteously, and professionally.
• Research and resolve any consumer loan servicing compliance issues.
• Assist other business lines with related Servicing requests to support favorable results within the team.
• Ensure reports or tasks are completed and all technical issues are resolved.
• Additional job-related projects and duties as assigned by management.

Benefits

• Group medical, dental, and vision coverage insurance
• Generous Paid Time Off
• Up to 11 Paid Holidays Per Year
• 401(k) With Employer Match and Discretionary Contribution
• Employee Referral Program
• Wellness Programs
• Peer-to-Peer Recognition Program
• Salary commensurate with experience with an expected range of $39,000 - $47,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Number of Employees: 501-1,000 employees