Consumer Lending Manager

MONTERRA CREDIT UNION•Redwood City, CA

4d•$105,000 - $115,000•Onsite

About The Position

Provides effective management and oversight of the Consumer Lending area, including underwriting and Lending Center teams. Provides on-going training on Consumer Lending products and programs for the team members. Recommends policies and maintain procedures to ensure that Consumer Lending department activities comply with established credit union department and Board policies and regulatory compliance. Role includes oversight of the lending center loan application processes and procedures in addition to the consumer loan underwriters for all direct and indirect loan requests.

Requirements

Consumer lending background and underwriting experience is required.
Must have minimum of 2-3 years of related management experience within a financial institution.
Applicants without previous supervisory experience must demonstrate exceptional past performance in lending related positions with increasing responsibilities.
Must demonstrate excellent leadership, interpersonal, motivational and communication skills
Ability to operate independently, recognizing various methodologies to seek out solutions to problems
Team oriented philosophy is required.
Proven knowledge of quality service techniques, coaching skills, and lending/back-office functions and their interrelationship to member contact functions
Must possess strong verbal, written, organizational and analytical skills
Must be proficient in the use of and a PC with Windows-based programs
Must possess strong project management and coordination skills to achieve organizational goals and effective results with staff in other departments and with external vendors
Must demonstrate flexibility in taking advantage of internal and external training resources

Nice To Haves

Experience driving training programs a plus.
Business or related bachelor’s degree is preferred.
Intermediate to advanced knowledge of Microsoft Excel software is recommended.
Occasional travel may be expected.

Responsibilities

Hires, supervises, trains and develops the performance of all staff responsible for credit quality and direct loan pipeline management in the Consumer Lending area.
Effective oversight of the Lending Center staff to ensure success with lending channels, including web, phone, branches. Assure all channels are emphasized in pull through rates. This involves loan production, funding and cross sales.
Leadership development of Lending Center staff to meet department sales, referrals and quality service goals.
Lead the underwriting department for consumer lending including centralized lending decisions for all loan channels. Primary focus is to make quality loans with focus on “time to decision” goals and monitor to ensure risk standards are in line with credit union philosophy.
Serve as the primary point of contact with consumer lending vendors, including ancillary lending product vendors (i.e., MBI, Loan Protection) and vehicle sales event vendors. Assists in the research and evaluation of vendors for the addition of lending products and services.
Coaches and develops staff to ensure support of a “Members First” philosophy, both for internal and external members, including problem resolution and staff empowerment. Provides staff with feedback on their performance and recommendations for future performance growth, including writing employee performance appraisals and disciplinary actions, as necessary.
Ensures that all consumer loan production tasks can be performed digitally by Lending Center staff, and that online application experience is as streamlined and efficient as possible.
Responsible for decisions on loan exceptions as well as monitoring the volume, types of exceptions, and performance of these loans. Runs period loan exception reports and reviews for any trends or outliers.
Assist in other consumer lending areas as needed including system administration and indirect lending production upon request.
Assists with all facets of lending products and services, including development, training, roll-out, monitoring and reporting. Also assists in the recommendation, development, training, maintenance and distribution of updates to all Consumer Lending policies, procedures, and guidelines.
Assist the on-going and annual audits/reviews of Consumer Lending functions, including loan decisions, documentation and files. Ensure staff performance and conformity to applicable procedures, regulations and loan underwriting guidelines to mitigate losses and remain in compliance.
Responsible for coordination and development of on-going training of staff in areas associated with Consumer Lending, such as ancillary products and lending processes.
Owner of Experian relationship including receiving/responding to any system notifications and alerts, vendor accountability, compliance, etc. Works closely with the System Administrators and System Subject Matter Experts as needed to ensure the system is working properly and to its fullest extent.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and laws enforced by the Office of Foreign Assets Control.
Performs other related duties as assigned.
Provides service that aligns with the Credit Union’s mission of passionately delivering relevant products, services, and education tailored to help our members, employees, and communities achieve their financial goals.