Consumer Lending Collections Specialist

CENTRAL BANCOMPANY, INC. • Jefferson City, MO

18h • Onsite

About The Position

At Central Bank, we are hiring a Consumer Lending Collections Specialist. This role involves assisting customers with their loan status and creating workable plans to help them bring their loan accounts current. The position is ideal for a high-energy individual who enjoys communicating with loan customers through various channels including phone, email, text, and written correspondence.

Requirements

• Possess knowledge, skill and mental development equivalent to the completion of high school and some college courses which include specific courses in business and math.
• Strong customer service and verbal communication skills as evidenced by the ability to interact both face-to-face and over the telephone with customers and co-workers.
• Demonstrate the ability to use tact, diplomacy and a professional personal appearance when dealing with customers and co-workers.
• Ability to initiate work activities with minimal supervision and exercise independent judgment when accepting repayment arrangements or taking further collection action.
• Accuracy and attention to detail.
• Strong math and statistical aptitude.
• Possess working knowledge of MS Word and Excel.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Ability to establish and meet deadlines.
• Analytical, organizational, time management, and problem-solving abilities.
• Good typing, word processing and written communication skills.
• Strong proof reading and editing skills.
• Ability to learn and understand computer systems utilized to evaluate/process transactions.
• Ability to learn and understand regulatory and compliance issues as it applies to their area of responsibility.
• Possess a creative mind used to locate borrowers who have ceased making loan payments.

Nice To Haves

• Prior collections experience is preferred but not required.

Responsibilities

• Learning and maintaining knowledge of collection policies included in the Consumer Lending Collection Guide.
• Creating a working knowledge of Collection/Repossession laws as they pertain to Consumer Lending, which will be used in your daily interaction with loan customers.
• Becoming familiar with a working knowledge of Bankruptcy laws.
• Possessing the ability to express yourself in a clear and concise manner in both verbal and written communications with loan customers.
• Working with loan officers and operations staff for collection purposes.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED