Consumer Lending Analyst

MassMutual • Springfield, MA

275d • $48,339 - $72,530 • Remote

About The Position

As a Consumer Lending Analyst of MassMutual Federal Credit Union (MMFCU), you will be a valued member of a supportive, diverse, and skilled team. All MMFCU team members are committed to delivering a consistent and memorable experience to our members and potential members. This role acts as the in-house expert for lending systems and workflows, helping to ensure our loan origination platforms and processes are efficient, compliant, and scalable. The Analyst will play a vital role in the development of loan procedures, reporting, technology optimization, and cross-functional initiatives—including a major core system conversion. This is a high-impact role ideal for a detail-oriented, tech-savvy lending professional looking to apply both analytical and operational expertise.

Requirements

• 3+ years of experience in consumer lending, underwriting, or loan operations within a credit union or community bank.

Nice To Haves

• Bachelor's degree in Business, Finance, or related field.
• In-depth knowledge of credit evaluation, risk-based pricing, and lending policies.
• Experience with underwriting complex or exception-based consumer loan applications.
• Exposure to LOS or core system implementation projects.
• Firsthand experience with loan origination systems and core banking systems implementation projects (e.g., Fiserv, MeridianLink, or similar).
• Strong analytical and decision-making skills; high attention to detail.
• Excellent communication and people skills with the ability to guide others and explain credit decisions.
• Proficiency in Microsoft Excel; experience with reporting or analytics tools is a plus.
• Knowledge of consumer lending regulations and compliance standards.

Responsibilities

• Serve as a lead underwriter for consumer loan applications, including auto loans, home equities, personal loans, credit cards, and other unsecured credit products.
• Analyze creditworthiness and risk based on credit reports, income verification, debt-to-income ratios, and internal policies.
• Correspond with originators frequently to resolve questions regarding application information provided and further delve into the member's situation to assist in being able to grant credit to the member.
• Support occasional origination activities and member interaction, as needed.
• Serve as the primary point of contact for the consumer loan origination system (LOS), handling configuration, user access, testing, and issue resolution.
• Function as a liaison between the lending team, IT, and external vendors to support upgrades, troubleshoot issues, and enhance integrations with the core banking system.
• Evaluate current lending workflows, identify process improvement opportunities, and assist in developing or updating procedures, documentation, and policy guides.
• Ensure lending practices align with regulatory requirements and internal controls.
• Participate in or lead projects related to lending operations—such as LOS upgrades, new product launches, and the upcoming core conversion.
• Coordinate testing and rollout of new system features or lending programs; ensure stakeholders are informed and trained.
• Develop and maintain regular reporting on loan volume, decisioning trends, and risk metrics.
• Use data insights to support decision-making and identify opportunities for growth, efficiency, or risk mitigation.
• Provide training and guidance to lending staff on new processes, system features, and procedural updates.

Benefits

• Regular collaboration with the lending team.
• Focused one-on-one time with your manager.
• Access to mentorship opportunities.
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups.
• Access to learning content on Degreed and other informational platforms.
• Strong and stable ethical business with industry leading pay and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree