Consumer Goods & Retail AI Rater & Evaluator

LILT (Production)•Foxborough, MA

About The Position

Overview LILT is building a global network of domain experts to support high-quality AI evaluation across training, benchmarking, red-teaming, and ongoing model monitoring. We are seeking consumer goods and retail professionals to contribute expert judgment to human-in-the-loop AI evaluation workflows used by leading enterprises and hyperscalers. This role is designed for professionals who understand how consumer products, retail operations, merchandising, and customer interactions function in real-world commercial environments and who can apply that expertise to evaluate, assess, and improve multilingual AI systems. Your contribution of expertise will directly influence multilingual AI model quality, safety, and deployment readiness. This role includes two distinct expert tracks, based on experience level and scope of responsibility. Track A: Consumer Goods & Retail AI Rater Raters execute structured evaluation tasks using clearly defined rubrics and instructions. Track B: Consumer Goods & Retail AI Evaluator (Senior Track) Evaluators provide higher-level domain oversight and help shape how evaluation is performed.

Requirements

Deep domain expertise in consumer goods, retail, or commerce
Strong judgment and ability to apply criteria consistently
Comfort working with structured evaluation workflows
Ability to explain reasoning clearly, especially in customer-facing or brand-sensitive scenarios
Reliability, professionalism, and respect for quality standards
Native or professional fluency in one or more supported languages is required
Supported languages span 30+ global languages
English fluency is required for guidelines, feedback, and collaboration

Nice To Haves

Retail professionals, merchandising specialists, product managers, or consumer goods practitioners
Experience with product catalogs, retail operations, merchandising, or customer-facing commerce workflows
Strong attention to detail and comfort working with structured evaluation criteria
Senior retail leaders, category managers, or consumer goods subject matter experts
Experience defining standards, reviewing complex edge cases, or advising on product or commerce risk
Ability to clearly explain nuanced retail and consumer decision-making tradeoffs

Responsibilities

Evaluate AI outputs related to consumer goods, retail operations, and commerce content
Perform structured scoring, comparison, classification, and judgment tasks
Assess factual accuracy, product relevance, clarity, and alignment with retail best practices
Identify hallucinations, misleading product information, pricing errors, or policy violations
Apply domain-specific retail and consumer goods guidelines consistently across tasks
Validate and refine evaluation rubrics and edge-case handling
Perform adjudication where raters disagree
Conduct error analysis and qualitative reviews of model behavior
Partner with LILT research, product, and customer teams on evaluation design
Support red-teaming, policy compliance, and model readiness assessments