Are you ready to embark on an electrifying journey that will revolutionize the global food system? Seize this opportunity to join the trailblazing team at TELUS Agriculture and Consumer Goods (TAC) - a powerhouse committed to disrupting the status quo with state-of-the-art applications that leverage data to reimagine the way we approach food! We are not just a team; we are an inspired collective on a relentless mission to establish the most trusted food system worldwide, unraveling transformative insights and optimizing processes from the fields to your plate. At TAC, we are more than just individuals; United in passion and purpose, we collaboratively breathe life into these extraordinary opportunities. Our Team and What We'll Accomplish Together We are seeking an exceptional leader to spearhead our Professional Services TPM Consulting team for TELUS Agriculture and Consumer Goods' Trade Promotion Management (TPM) solutions. In this role, you will lead a team of Solution Architects and Business Consultants who design, implement, and support our TPM software solutions for clients across the consumer goods industry. You will be responsible for driving service delivery excellence, fostering client relationships at the executive level, scaling our consulting practice, and developing a high-performing team that delivers transformational value to our customers. What you'll Do Leadership & Team Development Lead, mentor, and develop a team of Solution Architects and Business Consultants, fostering a culture of excellence, collaboration, and continuous improvement Build and scale the consulting services team to meet growing business demands and market opportunities Establish clear performance metrics, career development paths, and coaching frameworks to maximize team potential Drive knowledge sharing and best practice development across the team to elevate service delivery quality Champion a customer-first mindset while balancing team wellbeing and sustainable delivery practices Service Delivery & Operational Excellence Oversee end-to-end delivery of consulting engagements from solution design through implementation, training, and hypercare Ensure projects are delivered on time, within scope, and exceed customer expectations Define and optimize service delivery methodologies, frameworks, and standards for both Solution Architects and Business Consultants Monitor project health, resource allocation, and capacity planning to maximize team utilization and client satisfaction Implement quality assurance processes and continuous improvement initiatives across all engagements Client Relationship & Business Growth Serve as an executive sponsor and trusted advisor for strategic client accounts Build and maintain strong C-level relationships with key customers in the CPG industry Partner with Sales teams to scope, design, and win new consulting engagements Identify expansion opportunities within existing accounts and drive adoption of additional services Act as the voice of the customer internally, influencing product roadmap and platform enhancements Strategic Leadership & Cross-Functional Collaboration Develop and execute the strategic vision for Managed Services and Consulting Services aligned with business objectives Collaborate with Product Management, Engineering, Sales, and Customer Success teams to ensure seamless customer experiences Provide thought leadership on TPM industry trends, best practices, and competitive positioning Drive innovation in service offerings, delivery models, and customer engagement approaches Contribute to go-to-market strategies, pricing models, and service packaging Domain Expertise & Thought Leadership Leverage deep TPM and CPG industry expertise to guide complex solution designs and business decisions Serve as an escalation point for complex technical or business challenges during implementations Develop and share thought leadership content on TPM trends, best practices, and digital transformation What You Bring