CHG - Consumer Finance & Billing Manager

Recruiting Team•Las Vegas, NV

1d•Onsite

About The Position

This is a career role for a highly motivated, analytical, and disciplined financial professional. The Manager oversees the daily operations of consumer credit, billing, and payment processing for a major casino property, ensuring compliance with stringent financial regulations and delivering exceptional service to internal and external guests. The ideal candidate thrives in a fast‑paced environment, exercises excellent judgment under pressure, and is both relentlessly curious and committed to continuous learning. This role requires independence, ownership, and the ability to make time‑sensitive credit decisions any time—day or night. There are managed employees assigned to this position at this time, but that could change based on circumstances.

Requirements

Nevada residency (must currently reside in Nevada).
Ability to pass extensive financial and criminal background checks, resulting in gaming licensing in Nevada and other jurisdictions throughout the United States.
Available 24/7 for time‑sensitive credit decision‑making.
Strong English communication skills (in person, phone, email, and text).
Moderate typing speed and proficient computer navigation skills.
Working knowledge of the internet and common software applications.
Demonstrated ability to operate independently without supervision.
High level of integrity, professionalism, and sound judgment.

Nice To Haves

Experience in consumer credit, casino credit, banking, or financial operations.
Familiarity with Title 31, AML practices, or other financial compliance frameworks.
Hospitality or gaming industry experience.
Exposure to guest‑facing financial or service‑oriented roles.

Responsibilities

Consumer Credit Management
Evaluate, approve, and monitor consumer credit applications for casino guests.
Make real‑time credit decisions 24/7, both on property and remotely.
Conduct financial analysis using internal tools, external data, and established credit guidelines.
Maintain accurate credit records and ensure decisions are timely, fair, and compliant.
Billing Operations
Oversee accuracy and timeliness of guest account billing across all channels.
Resolve discrepancies, research account issues, and ensure resolution is delivered professionally and efficiently.
Collaborate with internal departments to ensure billing information is correct and properly documented.
Payment Processing
Process and verify wire transfers, electronic payments, and cashier’s checks.
Authenticate financial instruments and validate supporting documentation.
Ensure all payment activities adhere to company policy and financial controls.
Financial Compliance (FINCEN)
Maintain strict compliance with all FINCEN, AML, and Title 31 regulations.
Monitor suspicious activity and escalate issues when appropriate.
Keep current with regulatory updates and ensure internal practices remain compliant.
Guest Service
Communicate clearly, professionally, and courteously with guests and internal stakeholders.
Provide concise and accurate explanations of credit and billing decisions.
Uphold a high level of service aligned with the property’s standards.
General Problem Solving
Approach challenges with curiosity and resourcefulness.
Identify root causes, propose solutions, and implement process improvements.
Continually learn, adapt, and develop new skills to strengthen departmental efficiency.