Verizon Consumer Experience Strategy Summer 2026 Internship

Verizon • Basking Ridge, NJ

14h • Hybrid

About The Position

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. What you’ll be doing… From internships and co-ops to leadership development programs and entry-level roles, becoming part of Verizon’s award-winning Campus program is a great step toward shaping your future. Join a program that’s been recognized with awards such as WayUp’s Top 100 Internship Programs, and RippleMatch’s Campus Forward Award. Why the accolades? It’s easy: we immerse you in meaningful experiences and projects that deliver tangible business impact. Working with us, you’ll have the opportunity to network with V Teamers across the globe, find mentors, and establish meaningful relationships to last a lifetime. When you join the V Team, our network becomes even stronger. #VTeamLife You’ll be front and center, hands-on and contributing your creative energy, and the skills and experiences you’ve gained in your degree program to high-impact projects from the moment you arrive through the course of this 10-week experience. You will take part in meaningful work and real-life projects within the Consumer Customer Experience Organization that will help you grow both professionally and personally throughout the program. You will have the opportunity to work side by side with marketing and product leaders to champion, develop, manage and drive key relationships that are critical to the success of our business and impact our customers. You'll learn from the best minds in the industry and improve your knowledge in an environment that’s dedicated to industry superiority.

Requirements

• You’re a motivated self-starter.
• Never satisfied with the status quo, you’re always trying to beat a personal best.
• You thrive in a fast-paced environment where new challenges come up every day.
• You are flexible, dependable and work well in varying environments.
• Learning quickly is personally rewarding and inspires you to take smart risks.
• You want to make an impact in your community and your company.
• Ability to participate in our hybrid 10-week internship that takes place from June 2026 to August 2026 working a full-time schedule.
• Current enrollment in a Bachelor’s degree program majoring in Experience Design, Digital Technology, Business Analytics, Data Science, Computer Science, Marketing, Product Development, Economics, or a related major, with an expected graduation date between December 2027 and June 2028.
• Authorization to work in the U.S. without restrictions or need for future sponsorship.
• Willingness to work in Basking Ridge, NJ.
• As noted, relocation may be provided in certain situations.
• If relocation is required, you must be able to provide your own housing and reliable transportation to the office location.
• Willing and able to travel.
• Willing and able to relocate.

Nice To Haves

• Analytical Thinking: Ability to interpret raw data and translate it into actionable business insights or "so-what" statements.
• Problem solving skills with attention to detail.
• Technical Proficiency: Foundational knowledge of SQL (joining tables, filtering, and aggregating data) and experience or interest in cloud environments like Google Cloud Platform (GCP).
• Experience with Python, HTML, R, and AI (Google Gemini, Notebook LM, LangChain, AutoGPT etc).
• Tool Proficiency: Proficiency in Microsoft Excel (pivots, VLOOKUPs/XLOOKUPs) and PowerPoint; familiarity with BI tools (Tableau, Looker, or PowerBI) is a plus.
• Proficiency in Microsoft Office and/or Google Workspace tools.
• Financial Literacy: Basic understanding of cost analysis, ROI, or business case modeling.
• Communication: Strong ability to explain data findings to both technical and non-technical stakeholders.
• Written and verbal communication skills for documenting processes and presenting findings.

Responsibilities

• Support the Experience Management team in driving key strategic initiatives focused on improving the end-to-end customer journey.
• Conduct competitive analysis and work with the Voice of Employee & Voice of Customer Teams to gather insights.
• Assist the Customer Experience (CX) team in documenting customer journeys.
• Research and identify pain points, process gaps, and organizational inefficiencies, offering recommendations for potential improvements.
• Conduct data analysis to support CX strategy and guide decision-making, helping to connect initiatives to measurable outcomes like churn reduction or cost efficiencies.
• Contribute to the development of meaningful reports and scorecards used to track the effectiveness and efficiency of CX processes.
• Support the CX Account Management team by caring for our internal and external customers.
• Data Extraction & Analysis: Utilize SQL to query databases within GCP (BigQuery) to extract journey performance metrics and customer behavior data.
• Business Case Development: Assist in conducting benefits and cost-benefit analysis (ROI) for new JaaS capabilities using real-world data pulled from cloud environments.
• Performance Tracking: Build and maintain automated dashboards or reports that track the health and success of visual journeys across Digital and Assisted channels.
• Strategic Storytelling: Help synthesize complex data sets into executive-level visualizations and narratives for senior leadership forums.
• Support the Command Center team by building next gen automated diagnostics and visualization tools that allow tracking for the lifecycle of a promotion from launch to sunset.
• Dashboard & Table Construction: Design and build robust data tables and interactive dashboards to track promo performance, budget utilization, and anomaly detection.
• Agentic AI Development: Experiment with and implement Agentic AI workflows to automate "rapid-response diagnostics."
• You will help build agents that can autonomously investigate data anomalies and propose root causes.
• Data Pipeline Support: Assist in querying and structuring data within Google Cloud Platform (GCP) to ensure our reporting is accurate and real-time.
• Environment Management: Maintain reproducible data science environments to ensure our models and scripts run seamlessly across the team.

Benefits

• In addition to building your skills and experiences, you will be eligible to participate in our robust 401(k) Savings Plan which provides a dollar-for-dollar company match on the first 6% of your contributions as a percentage of your eligible pay.
• You will also be eligible for holiday pay, as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Number of Employees: 5,001-10,000 employees