Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight. As a Consumer Experience Specialist at Businessolver, you'll be responsible for improving the overall consumer experience while working in a fun and positive team environment. You'll continuously develop and implement best practices, to optimize Businessolver's technologies. With your in-depth knowledge of multiple Businessolver products, you'll educate new and existing clients on how to optimize system configurations to ensure a great member experience. Your contribution to the development of processes, SOPs, and best practices will drive a consistently optimized consumer experience. Overall, this role will provide a challenging yet rewarding experience that will allow you to make a real impact on Businessolver's mission and vision. The Gig: Approach all work with a focus on fulfilling Businessolver's mission, vision, values, and organizational goals while fostering a positive team environment and an improved consumer experience. Understand and continuously develop best practices as outlined by the broader Consumer Experience team, be consultative with clients and client teams and influence their adoption of best practices. Collaborate with other Consumer Experience and User Experience team members to develop best practices for Businessolver technologies such as IVR, Sofia, Verification Services, and portal layouts. Perform audits of Benefitsolver configurations to identify opportunities to adopt and implement best practices that result in an optimized member experience. Be a subject matter expert in 1-3 Businessolver products (including but not limited to Member Services, MS Support Tools, Verification Services, Portal Design, Activation Paths, Claims Based Personalization, MyChoice Find a Provider, Custom Communications). In a consultative role, collaborate with onboarding or client team to educate clients about these products and how to configure them to optimize the member experience. When applicable, coordinate with other internal teams to ensure appropriate support and training are planned. Leveraging project management software, monitor and complete tasks as assigned related to client projects by the assigned due date. Pull basic reporting, organize data, and interpret based on pre-determined guidance. Contribute toward the development of processes, SOPs, and best practices for consumer experience optimization. Identify opportunities to improve or enhance product functionality to improve team processes and consumer experiences. Support the creation of content and presentations used to communicate to diverse audiences (teammates, internal stakeholders, clients). Deliver prepared presentations in areas of expertise. Identify and resolve project issues and escalate as necessary to help manage project risks. Manage activities, progress, and deadlines across multiple projects using outlined SOPs and project management software. Create and maintain positive relationships with client partners to ensure retention and growth of supported products Complies with all policies and standards