Consumer Experience Representative

Keter North America • Anderson, IN

3h • Onsite

About The Position

Keter is the innovative global leader in consumer lifestyle solutions for in and around the home.
The Consumer Experience Representative is Keter’s voice to the consumers who call for support.

In This Position, You Will Have the Opportunity to
Resolve inbound consumer inquiries via phone and email, while updating internal systems
Utilize Sales Force to manage cases
Become a product expert and navigate Keter’s Product Site (PIM)
Actively listen to customers and express empathy for their needs
Troubleshoot products issues using probing questions to determine root-cause to solve the consumer’s inquiry
Deliver superior customer service through first call resolution
Use strong time management and organizational skills to meet goals
De-escalate upset customers by solving their problems

Requirements

• 1-3 years of Customer Service and Call Center Experience Required.
• High School Diploma or equivalent
• Strong communication, both written and verbal
• Punctual on-site attendance
• De-escalation skills
• A patient and empathetic attitude
• Experience using computer and phone in fast-paced environment
• Positive mindset and proven record of excellent attendance
• “Customer First” and resolution focus for every phone call
• Strong communication and attention to detail skillset
• Desire for growth and development with a growing company

Responsibilities

• Resolve inbound consumer inquiries via phone and email, while updating internal systems
• Utilize Sales Force to manage cases
• Become a product expert and navigate Keter’s Product Site (PIM)
• Actively listen to customers and express empathy for their needs
• Troubleshoot products issues using probing questions to determine root-cause to solve the consumer’s inquiry
• Deliver superior customer service through first call resolution
• Use strong time management and organizational skills to meet goals
• De-escalate upset customers by solving their problems

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED