Consumer Experience Representative

Wilson Sporting Goods Co. • Portland, OR

280d • $20

About The Position

At Wilson, we are here to empower every human to live like an athlete. Passion. Creativity. Integrity. Teamwork. Ambition. Innovation. These are the qualities that have made Wilson Sporting Goods Co. the number one sports equipment brand in the world. We come together to win, grow, and celebrate. We all play for Team Wilson. We all have a role to play within our organization and are working towards the same goal. One team, one dream. We believe that being an athlete isn't something you do, it's who you are. It's a universal code of conduct, a way of seeing the world and how you show up every day. We seek out diverse voices and welcome all perspectives. Our team is composed of individuals with unique backgrounds, points of view and experiences. These perspectives create a rich and diverse culture in which we learn from one another through empathy and inclusion. Evolving the sports world and being the best partner for players, athletes, and our community is no small task. We are continually looking to add enthusiastic, ambitious, team-first individuals who desire to make a difference —and who love to help others win. Together, we will create a better world through sport. Join us.

Requirements

• High School Diploma or GED; an Associate's Degree is preferred
• Minimum of 2 years of strong relevant work experience in a call center environment
• Working knowledge of Excel, Access, Outlook, and Word
• Excellent communicator, an effective problem solver, and enthusiasm that is contagious and inspires others
• Strong knowledge of Baseball and/or Softball is strongly preferred
• Pleasant phone/email personality & loves to work with people
• Excellent organizational skills and ability to handle multiple tasks at once
• Good persuasion techniques
• Adapts easily to change
• Detail oriented with outstanding follow-through
• Approaches all situations with a helpful and professional attitude
• Ability to maintain composure in high pressure or urgent situations
• Lead professionalism by example through attendance, punctuality, respect and manner
• Ability to communicate issues and suggestions based on consumer feedback to management
• Ability to read a consumer through a telephone line or via email and answer accordingly
• Must be professional, polite and friendly with customers, regardless of the circumstances

Nice To Haves

• Previous experience using SAP and/or Salesforce is a plus

Responsibilities

• Communicate with customers/consumers by telephone and email regarding technical issues, training, pricing, and/or warranty issues and work quickly to resolve customer issues; may include issuing refunds or processing returns and warranty claims
• Ensure customer data entry is accurate and complete; this includes documenting discussions and correspondence with customers
• Provide product information and instructions to customers
• Develop and maintain a strong working relationship with the Sales, Marketing, Production, and Shipping Departments.

Benefits

• Medical, dental and vision
• Pre-tax transit discounts
• 401(k) with company match
• Life insurance
• Paid parental leave
• Professional development opportunities
• Volunteering programs
• Team building outings
• Discounts on Wilson and Amer Sports products
• Summer hours
• Company-sponsored sports leagues/teams
• Fun, active company outings around major sports events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Plastics and Rubber Products Manufacturing
• Education Level: High school or GED