Consumer Experience Representative

News • Phoenix, AZ

123d • $16 - $24

About The Position

As a Consumer Experience Representative at Realtor.com, you will play a crucial role in shaping the customer journey at a leading real estate platform. This position requires a hybrid of customer service and sales effectiveness skills to drive outcomes and assist consumers through the early stages of the home buying or selling process. You will be instrumental in connecting consumers with real estate professionals, ensuring a superior service experience, and contributing to the growth of an innovative real estate tech company.

Requirements

• Competitive spirit and ability to win in performance metrics.
• Exceptional conflict resolution skills to generate a positive consumer experience.
• Strong customer service skills to ensure customers leave with a smile.
• Confident communicator skilled in negotiation and persuasion.
• Customer-focused with an interest in relationship management.
• Self-motivated, ambitious, driven, and goal-oriented.
• Punctual and reliable attendance.
• Ability to learn new skills and tasks quickly.
• Organized, independent, resourceful, and diligent.
• Tech-savvy with experience using Email, VOIP, Zoom, Google Hangouts, and Excel.
• Sufficient internet connection for 8-10 hours of use.

Nice To Haves

• Fluency in an additional language (Spanish is a bonus).
• Interest in real estate and real estate lead generation.

Responsibilities

• Represent realtor.com in a professional manner through phone, email, and text message communication.
• Make 300+ outbound and inbound warm dials daily to identify clients' real estate transaction needs and provide superior service.
• Work collaboratively in a team atmosphere and independently.
• Determine the needs of clients through effective problem-solving, listening, and questioning skills.
• Make successful connections between consumers and real estate professionals to increase operational efficiency.
• Maintain scheduling flexibility for late evening or weekend shifts.

Benefits

• On-target earning of $24.08 per hour, including a base pay of $16 per hour plus variable commissions.
• One-time bonus of $1,000 after 91 days if attendance requirements are met.
• Medical, Vision, Dental, Disability, and Life Insurance.
• Flexible Time Off and 13 Paid Holidays.
• 8 hours of paid Volunteer Time off.
• Immediate eligibility into Company 401(k) plan with 3.5% company match.
• Tuition Reimbursement program.
• 1:1 personalized Financial Planning Sessions.
• Student Debt Retirement Savings Match program.
• Free snacks and refreshments in each office location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Broadcasting and Content Providers
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees