Consumer Experience Leader (FT)

Carhartt • Woodbridge, VA

73d

About The Position

The position is located at a retail location within the D2C department and reports to the Store Leader. It is classified as an on-site role and is non-exempt under FLSA. The role is inspired by the hardworking legacy of the founder, Hamilton Carhartt, and focuses on driving innovation, earning trust, and building lasting customer relationships through exceptional consumer experiences.

Requirements

• HS Diploma or GED required; College degree preferred.
• 1 year of supervisory experience in a retail environment preferred.
• Experience in sales, customer service, merchandising, inventory control, and loss prevention.
• Knowledge in staffing, coaching, counseling, training, and development.
• Excellent organization, prioritization, and communication skills.
• Exceptional team and collaboration skills.
• PC Skills: POS Systems and Microsoft Office.

Responsibilities

• Cultivate an environment of genuine consumer connection by delivering exceptional consumer experiences that are engaging, efficient, and personalized.
• Support the Store Leader and Assistant Store Leader with executing consumer experience program initiatives, Visual Merchandising, and Visual Standards.
• Foster a positive, collaborative team environment to support Associate Engagement.
• Assist in training, coaching, and providing feedback to associates to ensure positive growth.
• Execute store controls and operating standards while contributing to store profitability and safety.
• Communicate operations data to the Store Leader and Assistant Store Leader.
• Support revenue building strategies and monitor performance metrics to achieve store goals.
• Assist with external partnerships and event promotions.
• Support execution of community engagement events.
• Engage with the local community to grow brand awareness.
• Assist in recruiting and identifying potential talent for all positions.
• Take ownership of individual development and professional growth.

What This Job Offers

• Job Type: Full-time
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: High school or GED