Consumer Direct Team Sales Manager - Bloomfield Hills or Flint, MI

Huntington National Bank•Flint, MI

9d•Onsite

About The Position

The Consumer Direct Team Sales Manager leads the daily operations of a team responsible for inbound and outbound consumer lending interactions. This role ensures effective lead management, drives sales of bank products and services, and maintains a healthy lending pipeline aligned with departmental and organizational goals. The manager is accountable for performance, productivity, and quality while fostering a high-performing, customer-focused sales environment.

Requirements

Highschool Diploma or GED required
Minimum 3 years of sales and management experience required
NOTE: This position is considered to be a Mortgage Loan Originator under the SAFE Act and Loan Originator under the Truth in Lending Act. Registration and additional qualifications required.

Nice To Haves

Bachelor's degree
Inherent patience and ability to encourage and build up others
Ability to professionally interact with all levels of the organization
Familiar with Word and Excel
Demonstrated Passion for Sales and Customer Service
Desired candidates will have a strong referral/sales record
Possess excellent oral and written communication skills, a self-starter as well as strong motivational skills.

Responsibilities

Deliver consistent, effective coaching and development to team members to achieve established departmental and team objectives, including consumer lending production, sales performance, quality standards, cross-sell growth, and the delivery of Simply the Best customer service.
Implement, communicate, and enforce policies, procedures, and updates related to products, services, and technologies; design and oversee sales contests, team incentives, and recognition programs to drive performance and engagement.
Assess organizational impact and select the most effective communication methods to ensure clarity, alignment, and timely dissemination of information.
Ensure team compliance with all corporate policies, risk management guidelines, and applicable regulatory requirements.
Build, strengthen, and maintain productive relationships with key business partners and internal stakeholders.
Lead talent management decisions including hiring and termination, administration of performance improvement plans, salary adjustments, and setting the overall strategic vision and direction of the team.
Support department-wide onboarding and training efforts for new hires to accelerate readiness and performance.
Manage the most complex customer relationships, accounts, and lending portfolios within the team.
Oversee team workload to ensure production volumes and quality metrics meet or exceed Huntington’s established standards.
Collaborate closely with Essential Partners to proactively support customer needs and enhance the overall client experience.
Maintain current knowledge of consumer lending products, services, technology platforms, and regulatory requirements.
Perform additional duties and responsibilities as assigned.
Foster, promote, and sustain a positive, inclusive team culture aligned with Huntington’s core values and business objectives.