Consumer Direct Mortgage Loan Officer

Valon Mortgage • Phoenix, AZ

3d

About The Position

We’re seeking a Consumer Direct Mortgage Loan Officer to provide loan solutions for existing and prospective customers of Valon Mortgage. This individual will be responsible for providing best-in-class customer service to support Valon’s strategic goals. The primary objective of this role will be to recapture future purchase and refinance loans for customers with mortgages within Valon’s servicing portfolio, strengthening customer and investor relationships.

Requirements

• Bachelor’s degree—or equivalent work experience.
• Comprehensive knowledge of federal regulations (e.g. RESPA, TILA, ECOA, TRID, CFPB).
• Active MLO state licenses in NMLS.
• Thorough understanding of the underwriting process and agency and investor requirements.
• Strong written and oral communication skills.
• Ability to collaborate with other team members.
• 3+ years of mortgage originations experience.
• 2+ years of consumer direct mortgage experience.
• Previous experience with relevant technology (e.g. DU, LP, Encompass, CRMs).
• Ability to obtain and maintain MLO state licenses throughout tenure with the company.
• Minimum education requirement: High school diploma or GED equivalent required

Responsibilities

• Serve as customers’ primary point of contact throughout the lending journey.
• Recommend curated loan solutions to prospective and existing Valon customers.
• Escalate customer concerns to management to ensure timely resolution.
• Streamline and manage pipeline, meeting required pull-through ratios and production targets.
• Collect customer documentation as required by investor guidelines.
• Analyze documentation and disclosures for accuracy and compliance.
• Collaborate with other members of the department to meet deadlines efficiently.

Benefits

• Compensation: Competitive salary plus monthly commission on all production up to 55 Basis Points and a 401(k) plan—with a 4% annual match!
• Hours: No weekends or late nights required!
• Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
• Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
• Food & meals: In-office snacks and drinks (and Bagel Fridays)!
• Grow together: We set new employees up for success with our company-wide New Hire Orientation!
• Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
• Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees