Consumer Digital Solutions Manager

MedImpact • San Diego, CA

12d • $71,614 - $119,953 • Hybrid

About The Position

In this role, you will play a pivotal part in delivering a re-imagined consumer digital solutions portfolio that enhances business performance and end user experiences. You will collaborate with cross-functional teams, leverage insights and consumer centric design, to oversee the implementation of digital strategies to meet organizational goals. If you are passionate about healthcare, problem-solving, and creating impactful digital experiences, this is an exciting opportunity to grow and make a difference in a forward-thinking environment.

Requirements

• BS/BA and 5+ years’ experience or equivalent combination of education and experience, and 2 years' of SME in respective areas
• Strong proficiency with MS Office / Word, PowerPoint, Excel, Visio and Outlook to create complex documents, manage schedules, and analyze data.
• Working knowledge of key business applications such as Figma, Google Analytics, Salesforce, and Jira, Confluence.
• Ability to effectively recognize complex problems and apply analytic and critical thinking skills to innovate solutions.
• Ability to exercise sound judgment and decision-making.
• Ability to collaborate on cross-functional projects and liaise with stakeholders on both the business and IT divisions of the organization.
• Demonstrated ability to positively interact with clients, and staff of all levels, a willingness to take accountability for achieving service commitments and a demonstrated ability to achieve results.
• Demonstrates ability to appear for work on time, follow directions from a supervisor, interact well with co-workers, understand and follow work rules and procedures, comply with corporate policies, goals and objectives, accept constructive criticism, establish goals and objectives, and exhibit initiative and commitment.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Responsibilities

• Responsible for new product development and life-cycle management from ideation to launch, including end-of-life planning to deliver a market leading consumer digital asset portfolio
• Responsible for rapid prototyping and piloting emerging technologies to test viability before full-scale implementation
• Stay current with Pharmacy Benefit Management, healthcare industry, digital health trends to incorporate learnings into product design and planning
• Act as a Voice of Customer to inform personas, roadmaps, backlog prioritization of web, mobile and connected devices assets
• Design user journeys that address user pain points, unmet needs and optimize touch points to balance clinical value, technology feasibility and business impact
• Lead cross-functional teams to drive alignment and continuous improvement for on-time delivery of high-quality products and user experience
• Expand omni-channel communication tools and campaigns to strengthen our mobile first strategy
• Responsible for implementing analytics and measurement capabilities to build reporting dashboards
• Acts as an SME while supporting internal training and external client demo’s highlighting product features, benefits and effectively resolving consumer, client challenges
• Contribute to the go-to-market strategies, positioning and launch plans, in coordination with marketing communication, sales, operations and external agency teams
• Model and cultivate behaviors that achieve business success, including collaboration, accountability, and ownership

Benefits

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees