Consumer Digital Content Associate II (US)

TD • Mount Laurel Township, NJ

1d • $30 - $45

About The Position

The Consumer Digital Associate II leads and executes content framework creation, creative concepts and content governance for the Digital Customer Experience in collaboration with visual designers, developers and Consumer Communications managers. The Consumer Digital Associate II is accountable for collecting, developing and publishing content on Retail One to engage and educate employees, advance the company's strategic priorities, and support the company's growth. This job requires passion about the craft, enthusiasm about solving challenges in a collaborative environment and eagerness to help the creative team achieve new heights of excellence. Depth & Scope: Collaborates with project partners, assessing content and publication requests, by understanding the business requirements, impacts to Retail Store Employees, and alignment to an integrated digital experience. Effectively prioritize (on time, on budget, delivered to meet business need), communicate status and provide timely escalation of issues to business partners Presents content concepts and direction to business partners in collaboration with designers Provides quality assurance of deliverables Provides support to Consumer Communication managers Contributes to project scoping and planning Makes recommendations on user requirements for projects Leads development of high-level messaging concepts for digital experiences Provides input on brand-strategic conceptual frameworks for digital experiences Collaborates with Consumer Communications Managers on optimizing copy for Search Engine Optimization /Search Engine Marketing Report effectiveness of content to our business partners using analytics and data Seeks out current industry knowledge and educates team members Develops and documents content creation governance and workflow as well as style, tone and voice guidelines, including recommendations around brand vision Proofreads and corrects web copy for grammar, punctuation and style in accordance with style and brand guidelines

Requirements

• Bachelor's degree or work experience equivalent to Bachelor's required (preferably in Marketing, Communication, Advertising or Journalism)
• 5-7 years' experience in content strategy and/or content creation
• Strong portfolio of writing and or design samples
• Expert writing, editing and proofreading skills, with experience writing for online required
• Understanding of interaction design and usability principles and how content strategy and creation contributes to the user experience
• Excellent written and verbal communication skills
• Strong ability to articulate concepts and rationale to team members and business partners
• Ability to multi-task and work efficiently under pressure, with careful attention to detail
• Ability to work independently as well as collaboratively
• Self-motivated, organized and accountable
• Passion for digital experiences and enthusiasm for collaboration with other creatives
• Solid knowledge of applicable programs (e.g. Word, Excel, PowerPoint, web-based programs)

Nice To Haves

• Financial services industry knowledge preferred

Responsibilities

• Collaborates with project partners, assessing content and publication requests, by understanding the business requirements, impacts to Retail Store Employees, and alignment to an integrated digital experience.
• Effectively prioritize (on time, on budget, delivered to meet business need), communicate status and provide timely escalation of issues to business partners
• Presents content concepts and direction to business partners in collaboration with designers
• Provides quality assurance of deliverables
• Provides support to Consumer Communication managers
• Contributes to project scoping and planning
• Makes recommendations on user requirements for projects
• Leads development of high-level messaging concepts for digital experiences
• Provides input on brand-strategic conceptual frameworks for digital experiences
• Collaborates with Consumer Communications Managers on optimizing copy for Search Engine Optimization /Search Engine Marketing
• Report effectiveness of content to our business partners using analytics and data
• Seeks out current industry knowledge and educates team members
• Develops and documents content creation governance and workflow as well as style, tone and voice guidelines, including recommendations around brand vision
• Proofreads and corrects web copy for grammar, punctuation and style in accordance with style and brand guidelines

Benefits

• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees