Consumer Complaints Analyst

Ampcus • New York, NY

74d

About The Position

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. The Consumer Complaints Analyst is responsible for investigating and preparing comprehensive written responses to complaints received from state insurance departments, and other government agencies. The Complaints Analyst ensures timely and accurate resolution of complaints while maintaining compliance with regulatory standards and company policies.

Requirements

• Meticulous attention to detail: Ability to ensure accuracy in documentation and responses.
• Excellent verbal and written communication skills: Craft professional correspondence and articulate findings with clarity, confidence, and professionalism.
• Well-organized and able to work with limited supervision: Demonstrate initiative and self-sufficiency in managing responsibilities.
• Ability to multi-task and effectively manage competing priorities: Maintain focus and deliver results in a fast-paced environment.
• Strong interpersonal skills: Communicate effectively with internal and external clients, maintaining a high degree of clarity, confidence, and professionalism.
• Strong analytical and investigative skills.
• Proven ability to meet deadlines and manage multiple cases simultaneously.
• Proficiency in using office software (e.g., Microsoft Word, Excel, and Outlook).
• Familiarity with insurance industry regulations or experience in a regulated environment is preferred.

Nice To Haves

• Bachelor's degree in business, communications, or a related field, or equivalent work experience.
• Prior experience working as a paralegal for a law firm or corporate legal department of an insurance company preferred, but not required.
• A certificate from a Paralegal Studies program is a plus.

Responsibilities

• Investigate complaints received from regulatory and government agencies thoroughly and impartially.
• Analyze case details, review supporting documentation, and identify key issues to address in responses.
• Prepare clear, concise, and professional written responses tailored to meet the requirements of each agency.
• Collaborate with internal departments to gather relevant information and coordinate responses.
• Maintain accurate and detailed records of all complaint investigations and resolutions.
• Ensure all responses are submitted within established deadlines.
• Stay up to date with industry regulations, standards, and best practices to ensure compliance.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree