Consumer Complaint Investigator II
About The Position
The Division of Consumer Protection is within the Department of Insurance. The division was created in 1998 to offer assistance to consumers with insurance-related issues. The division is responsible for handling consumer complaints against health, life, auto, homeowners and commercial insurance. The division also takes complaints regarding the actions of an agent or agency. We are looking for a Consumer Complaint Investigator II to join our team of highly skilled professionals. As a Consumer Complaint Investigator II, you will perform professional level work in the examination, evaluation and investigation of highly complex complaints concerning potential violations of program laws and regulation; mediate compliance violations where legal action is not appropriate; and perform other duties as required.
Requirements
- Graduate of a college or university with a bachelor's degree.
- Must have three years experience in the fields of investigating, auditing, consumer education, mediating or resolving complaints or a related field.
- Must possess and maintain a valid driver's license prior to employment in this job classification.
- Must maintain any required licensure(s), certification(s), or other credentials for the length of employment in this job classification.
Nice To Haves
- Attention to detail.
- Excellent verbal and written communication skills.
- Time management.
- Teamwork.
- Organization skills.
Responsibilities
- Investigates complex complaints as to the violations of Kentucky (KY) statutes and regulations by conducting field investigations and interviews as well as investigates, mediates and resolves complaints through oral and written communications to parties involved in the complaint. Recommends corrective actions as needed.
- Independently performs at a professional level by answering complex inquiries regarding insurance laws and regulations by drafting letters, memos, and use form letters to respond to inquires regarding insurance issues in relation to KY statutes and regulations.
- Prepares reports, charts and other materials by operating the internal database which is used to track, manage, update and successfully close every complaint opened.
- Cooperates with other Divisions within the Department of Insurance, other state departments of insurance and the National Association of Insurance Commissioners. Abides by departmental rules, regulations and policies when performing investigative work.
- Performs other duties as assigned.
Benefits
- Paid leave (sick, annual, etc.) and paid holidays
- Training/career development opportunities
- Educational and tuition assistance
- A variety of affordable health, dental and vision insurance options, flexible spending accounts, and first day health insurance coverage
- Life insurance
- Retirement
- Deferred compensation
- Wellness incentive programs
- Employee discounts on electronics, health and wellness, retail, travel/events/entertainment, services/education
- Telecommuting and flexible work schedules
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
