JPMorgan Chase & Co.-posted about 1 month ago
Full-time • Mid Level
Columbus, OH
5,001-10,000 employees
Credit Intermediation and Related Activities

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager within the Branch Network Product team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

  • Develops a product innovation strategy and vision that can explore how next-generation technology can better support on sales teams in providing value to customers
  • Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
  • Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
  • Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
  • Develop and maintain product strategy and roadmap for Customer Relationship Management (CRM) and Salesforce platform, ensuring alignment with business goals and customer needs
  • Collaborate with stakeholders and support cross-functional teams, including sales, marketing, IT, and customer support, to gather requirements and ensure successful product delivery
  • Prioritize and manage the development of new features and enhancements, ensuring they meet user needs and improve the overall customer experience
  • Analyze product performance and user feedback to identify areas for improvement and drive continuous enhancements
  • Provide training and support to end-users and internal teams to ensure effective utilization of the Salesforce platform
  • 5+ years of experience or equivalent expertise in product management or a relevant domain area
  • Advanced knowledge of the product development life cycle, design, and data analytics
  • Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
  • Demonstrated knowledge of modern technology concepts including cloud computing and generative artificial intelligence and their application
  • Salesforce Expertise: Strong understanding of Salesforce CRM, including its features, capabilities, and best practices
  • Project Management: Proven experience in project management, with the ability to manage multiple projects simultaneously and deliver on time
  • Analytical Skills: Strong analytical skills to assess product performance and make data-driven decisions.
  • Communication Skills: Excellent verbal and written communication skills to effectively convey product vision and updates to stakeholders
  • Problem-Solving: Ability to identify problems and develop innovative solutions to enhance the product and user experience
  • Demonstrated prior experience working in a highly matrixed, complex organization
  • Demonstrated prior experience translating business needs into actionable technology requirements
  • Agile Methodology: Experience working in an Agile development environment, with familiarity in using tools like JIRA
  • Having a technical background or understanding of software development processes and technologies
  • Have a Customer-Centric mindset, focusing on customer needs and the ability to translate them into actionable product features
  • Having prior experience in the CRM industry or a related field, with an understanding of sales processes and customer relationship management
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