Consumer Banking Deposits (2.0) - Product Delivery Manager, Vice President

JPMorgan Chase • Columbus, OH

89d

About The Position

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager within the Consumer Banking Deposits team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. You will be expected to provide strategic leadership across the product delivery lifecycle, ensuring alignment with business objectives and regulatory requirements. By driving cross-functional collaboration and championing process improvements, you will position the team to deliver innovative solutions that meet evolving customer needs. Your expertise will be instrumental in fostering operational excellence and supporting the organization's commitment to delivering best-in-class products.

Requirements

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Apply deep expertise in product delivery to oversee complex implementations and drive operational excellence
• Execute change readiness and management activities to ensure smooth transitions and minimize disruption
• Implement continuous improvement strategies to optimize delivery processes and enhance team performance.

Nice To Haves

• Proficient knowledge of the product development life cycle, design, and data analytics
• Leverage product development life cycle and design expertise to guide delivery strategies and enhance product usability
• Apply data analytics to monitor performance and inform process improvements
• Integrate insights to continuously optimize product delivery and customer outcomes.

Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Deliver continuous improvement initiatives to streamline product delivery and enhance customer experience
• Manage collaboration with cross-functional teams to identify and implement solutions that address operational challenges and boost efficiency
• Govern key performance indicators to assess product delivery success and inform future enhancements
• Lead key facilitations to support effective communication among stakeholders to ensure alignment and timely resolution of issues throughout the delivery process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities