Consumer Banking Debit - Product Delivery Manager, Vice President

JPMorgan Chase • Atlanta, GA

89d

About The Position

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. As a Product Delivery Manager within the Debit Product team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. In this role, you will be expected to drive cross-functional collaboration, ensuring alignment between business objectives and technology execution. You will oversee the end-to-end delivery lifecycle, proactively identifying risks and opportunities to maximize value for both the organization and its clients. Additionally, you will champion continuous improvement initiatives, leveraging data-driven insights to refine processes and elevate the overall customer experience.

Requirements

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Apply deep expertise in product delivery to oversee complex implementations and drive operational excellence
• Execute change readiness and management activities to ensure smooth transitions and minimize disruption
• Implement continuous improvement strategies to optimize delivery processes and enhance team performance
• Manage product and platform-wide releases, coordinating deployment activities to achieve successful outcomes.

Nice To Haves

• Proficient knowledge of the product development life cycle, design, and data analytics
• Leverage product development life cycle and design expertise to guide delivery strategies and enhance product usability
• Apply data analytics to monitor performance and inform process improvements
• Integrate insights to continuously optimize product delivery and customer outcomes.

Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Deliver continuous improvement initiatives to streamline product delivery and enhance customer experience
• Manage collaboration with cross-functional teams to identify and implement solutions that address operational challenges and boost efficiency
• Govern key performance indicators to assess product delivery success and inform future enhancements
• Lead key facilitations to support effective communication among stakeholders to ensure alignment and timely resolution of issues throughout the delivery process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities