Consumer Banker II (Linton)

First Financial Bank

89d • $18 - $20

About The Position

The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. Essential Functions/Responsibilities include performing necessary functions to open accounts, running a Teller drawer, supporting client engagement through active calling and follow-up, and ensuring adherence to compliance and regulatory procedures. The CB is responsible for tracking, reporting, and communicating business results and activities to their FCM, partnering with District Specialists to execute retail strategies, and providing a first-class client experience. The role also involves leading site center huddles and meetings to support sales and service activities, meeting or exceeding sales, service, and referral goals, and providing digital assistance for clients.

Requirements

• 3-4 years of experience in coaching and/or mentoring in a retail environment.
• 3-4 years of personal experience in sales and service with previous success in achieving sales and service goals.
• 3-4 years demonstrated prior success with achievement of performance goals.
• High school diploma or general education degree (GED) required.
• 4-5 years related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

• Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.

Responsibilities

• Open accounts and perform maintenance.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow-up.
• Ensure client follow-up calls are conducted in the proper time frame.
• Maintain all operational and risk management standards.
• Assist clients in transacting business within the branch, drive-thru, by phone, and email.
• Model the way for peers and coworkers aligned with First Financial's Mission and Values.
• Adhere to all compliance and regulatory procedures.
• Track, report, and communicate business results and activities to their FCM.
• Partner with District Specialists to execute retail strategies.
• Function as the client’s personal trusted advisor.
• Participate and lead in the First Financial Bank Experience.
• Provide digital assistance and service for clients.

Benefits

• Relevant, thoughtful benefits and programs that support every aspect of associates' holistic wellbeing.
• Incentive eligibility for all roles except Co-Op, Intern, or Student positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees