Consumer Banker I (DT Madison)

First Financial Bank • Madison, IN

21h • Onsite

About The Position

The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management. The role involves performing necessary functions to open accounts, perform maintenance, and run a Teller drawer as needed. It also includes supporting client engagement through active calling, client conversations, and follow-up, aligning with The First Financial Bank Experience. The Consumer Banker is responsible for adherence to all compliance and regulatory procedures, functioning as a client's personal trusted advisor, participating in site center huddles and meetings, consistently meeting or exceeding sales, service, and referral goals, providing digital assistance, and staying informed on all bank products, processes, and procedures.

Requirements

• 2-3 years client service experience in a retail environment
• 2-3 years sales and service experience with previous success in achieving sales and service goals in retail environment
• High school diploma or general education degree (GED) is required
• Possesses strong sales skills

Nice To Haves

• Associate’s degree and/or equivalent work experience in sales is preferred

Responsibilities

• Perform necessary functions necessary to open accounts, perform maintenance
• Run a Teller drawer as deemed necessary by management
• Support client engagement through active calling, client conversations, and follow up
• Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related
• Ensure client follow up calls are conducted in the proper time frame
• Maintain all operational and risk management standards
• Assist clients transact business within the branch, drive-thru, by phone and email
• Model the way for peers and coworkers aligned with First Financials Mission and Values
• Adhere to all compliance and regulatory procedures
• Function as client’s personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities
• Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs
• Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering
• Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex

Benefits

• Relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing (refer to Benefits Guide)
• Incentive Eligibility (all roles except Co-Op, Intern, or Student positions)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees