Consumer Auto Specialist - Colorado Springs, CO

Ent Credit Union • Colorado Springs, CO

7d • $26 - $29

About The Position

The Consumer Auto Specialist position is responsible for accurate and timely preparation of all Motor Vehicle loan documents including titled and non-titled auto related loan documents. The Consumer Auto Specialist will review and evaluate all member supplied information and all supporting documentation including but not limited to purchase orders, title work, lease buyout packages, and sales tax to assemble a completely documented file for closing. The Consumer Auto Specialist is also responsible for ensuring all credit requirements are collected and funding loan transactions ensuring any liens are paid in full as to not effect Ent's perfection of title.

Requirements

• High School Diploma/G.E.D. or equivalent.
• 4+ years' experience within a financial institution, credit union, or comparable service-oriented environment performing member service, account support, lending support, or transaction-processing responsibilities. Required
• 1+ years' experience supporting motor vehicle titling or lien perfecting processes within a consumer lending environment, titling office, or dealership, or similar setting. preferred
• Knowledge of motor vehicle documents and requirements for all transaction types, including Private party purchases, Dealer purchases, Lease buy-outs, refinance transactions, and Free and clear titles.
• Knowledge of auto loan products.
• Communication skills, including the ability to train others, and develop clear and concise policy, procedure, and training curriculum recommendations
• Ability to problem solve.
• Ability to analyze member and state provided motor vehicle documentation
• Computer skills to include Microsoft Word and Excel.
• Organized, detail oriented and ability to multi-task.

Nice To Haves

• 1+ years' experience supporting motor vehicle titling or lien perfecting processes within a consumer lending environment, titling office, or dealership, or similar setting. preferred
• Spanish Speaking (preferred)

Responsibilities

• Process auto loans to include: Researching compliance issues, communicating information to all parties involved in the transaction, meeting underwriting conditions, resolving issues, validating data, and updating systems with accurate information.
• Determine the need for and calculating sales tax based on city, state, and county requirements.
• Schedule loan closing by using Docusign, Ent Branch, or needing to mail loans for documented to be executed.
• Generate closing documents, while adhering to all state DMV policies.
• Analyze and complete all motor vehicle title documents, submit to appropriate state to ensure credit union lien perfection, and ensure member's ability to transfer ownership and register vehicle as applicable.
• Facilitate ongoing title training classes.
• Funding loans, determine if all necessary loan and title documents have been properly executed and received, disburse loan proceeds, properly upload all documents to Synergy.
• Manage outstanding motor vehicles title reports to ensure adherence of required fulfillment timelines.
• Handles email and phone requests.
• Assists with name and state to state change requests from members.
• Assigned to the team rotation to complete the Paid Loans report, locates paper titles to be released, ELT releases and GAP cancellations. Assists with distribution of mail including FedEx and UPS deliveries.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Benefits

• Health Benefits: Affordable insurance, 24/7 doctor access, and a nationwide provider network.
• 401(k): 3% automatic contribution after three months, plus up to 6% matching.
• Paid Time Off: During your first year, enjoy 16 days of paid time off (PTO) plus 9 paid holidays. And it grows from there.
• Volunteer Time Off: Paid time off to give back to the community.
• Education Support: Up to $10,000 annually for higher education and assistance for certifications.
• Exclusive Discounts: Significant savings on home, car, and personal loans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees