CONSUMER AFFAIRS INVESTIGATOR
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About The Position
Responsible for enforcing the Consumer Affairs Ordinance through investigative and compliance activities related to unfair or deceptive business and trade practices. Provides direct assistance to the public through in-person and telephone consultations, offering advice and referrals. Reviews consumer complaints and conducts in-depth investigations, including case management of alleged violations; issues legal notices/violation warnings and citations; resolves consumer versus business/landlord disputes through informal mediation; prepares detailed investigative reports; participates in public education and outreach initiatives. Maintains accurate records and case documentation using the Consumer Affairs Tracking System (CATS). Work is performed under the general direction of the Manager of Consumer Affairs, and is reviewed for results obtained.
