Consumer Access Supervisor Wauchula

AdventHealth • Wauchula, FL

75d

About The Position

The Consumer Access Supervisor directs and manages staff in performing Consumer Access related activities, including ensuring patients are appropriately registered for all service lines, performing eligibility verification obtaining pre-cert and/or authorizations, making financial arrangements, requesting and receiving payments for services, performing cashiering functions, and clearing registration errors and editing pre-bill. The Supervisor is responsible for the performance of their team and holds each staff member accountable for the performance of assigned day-to-day activities, to include ensuring effective use of computer equipment and materials within departmental budget and quality standards. Engages with staff to ensure AdventHealth is promptly and accurately helping patients with their needs. Monitors staff productivity levels, quality of output, and resolves workplace-related issues in a timely manner to promote a culture of accountability driving towards continuous performance improvement. Ensures Consumer Access functions meet or exceed key performance indicators. Provides training to team and manages team members' schedules. Oversees efficient departmental operations. Is involved with the day-to-day operations of the team. Serves as a liaison to other revenue cycle teams within AdventHealth, as well as external constituents/stakeholders. Participates in enterprise-wide projects, work groups, task forces, councils, and committees. This position may require occasional travel. Adheres to AdventHealth Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.

Requirements

• High School Grad or Equivalent.
• 2 years of Work Experience.

Responsibilities

• Direct and manage staff in performing Consumer Access related activities.
• Ensure patients are appropriately registered for all service lines.
• Perform eligibility verification and obtain pre-cert and/or authorizations.
• Make financial arrangements and request/receive payments for services.
• Perform cashiering functions and clear registration errors.
• Monitor staff productivity levels and quality of output.
• Resolve workplace-related issues in a timely manner.
• Ensure Consumer Access functions meet or exceed key performance indicators.
• Provide training to team and manage team members' schedules.
• Oversee efficient departmental operations.
• Serve as a liaison to other revenue cycle teams and external stakeholders.
• Participate in enterprise-wide projects and committees.

Benefits

• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees