Consumer Access Specialist Lead
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
As a Consumer Access Specialist Lead at AdventHealth Orlando, you will play a crucial role in ensuring that patients are properly registered for all service lines. This position involves performing eligibility verification, obtaining pre-certifications and authorizations, making financial arrangements, and managing payments for services. You will also be responsible for clearing registration errors, editing pre-bills, and handling other related duties as required. Your expertise will be essential in managing complex accounts and addressing escalations from Consumer Access Representatives and Specialists. Additionally, you will assist with departmental training and quality audits, maintaining a close working relationship with clinical partners to ensure effective communication across clinical, ancillary, and patient access departments. In this role, you will actively participate in providing exemplary service to both internal and external customers, ensuring that all interactions are respectful and professional. You will also provide PBX (switchboard) coverage and support as needed, contributing to the overall success of the team by mentoring staff and helping to meet monthly collection and accuracy goals. Monitoring team performance and implementing directives from supervisors and managers will also be part of your responsibilities. Your mature judgment and ability to adapt to the ever-changing healthcare environment will be vital in this position, as will your commitment to adhering to government guidelines and corporate policies. The Consumer Access Specialist Lead position is designed for individuals who possess strong leadership skills and a deep understanding of patient access processes. You will be expected to communicate effectively, both verbally and in writing, and to demonstrate exceptional customer service skills. Your ability to follow complex instructions and maintain attention to detail will be critical in ensuring the smooth operation of the department and the satisfaction of our patients.
