Consumer Access Specialist - Glendale Heights

AdventHealth • Glendale Heights, IL

306d • $18 - $23

About The Position

Serving patients since 1980, UChicago Medicine AdventHealth GlenOaks features 143 licensed beds, a Level II trauma center, and a therapeutic day school and transition program. Our key service lines are orthopedics, pain management, oncology, surgery and our Birth Center. UChicago Medicine AdventHealth Glen Oaks is the only disproportionate-share hospital in DuPage County. Staff members are committed to delivering highly personalized, compassionate care in a hospital complete with new technologies, aesthetic updates, recent renovations and all-private patient rooms. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.

Requirements

• High School degree or equivalent required.
• One year or more of relevant healthcare experience preferred.
• One or more years of customer service experience preferred.

Responsibilities

• Ensures patients are appropriately registered for all service lines.
• Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill.
• Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments.
• Actively participates in extending exemplary service to both internal and external customers.
• Provides PBX (switchboard) coverage and support as needed.
• Contacts insurance companies to obtain and verify insurance eligibility and benefits.
• Verifies medical necessity in accordance with CMS standards.
• Obtains pre-authorizations from third-party payers.
• Corrects demographic, insurance, or authorization related errors and pre-bill edits.
• Registers patients for all services and achieves department specific goal for accuracy.
• Calculates patients' co-pays, deductibles, and co-insurance.
• Advises patients of expected costs and collects payments or makes appropriate payment agreements.
• Performs cashiering functions such as collections and cash reconciliation.

Benefits

• Benefits from Day One for FT/PT positions.
• Paid Days Off from Day One for FT/PT positions.
• Student Loan Repayment Program for FT/PT positions.
• Career Development.
• Whole Person Wellbeing Resources.
• Mental Health Resources and Support.
• Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED