Consulting Technical Analyst

HCA Healthcare • San Antonio, TX

112d

About The Position

The Consulting Technical Analyst will be a resource to the technical personnel assigned to the facilities and coordinates consistent support of technical services and implementation activity within the hospital. This individual also assists in organization of highly complex issues regarding technical services, assists in facility technical projects, assists in developing strategies for training and tools for Technical Services across the division, and participates in onboarding new technical staff. The Consulting Technical Analyst champions standardization, utilization, optimization, and use of best practices in Technical Services. The Consulting Technical Analyst participates in facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed. The Consulting Technical Analyst will understand and support a broad range of facility-based IT&S equipment, define standards, and create supporting technical documentation. Advanced hands-on technical support is provided across a broad range of technical areas and this position will act as part of a mobile project team, as needed. Problems beyond the scope of ability or responsibility of the Technical Analyst team are communicated in a timely manner to appropriate division-level support staff. The Consulting Technical Analyst will act in concert with Division departments and Facility IT staff. The Consulting Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment.

Requirements

• Bachelors Degree Preferred
• 5 Years Related Experience Required

Responsibilities

• Meets with facility-level IT teams, as needed, to align strategy, services, and coordinate implementation activities
• Builds and maintains relationships with business operations, IT&S leaders, and vendors
• Ensures that the design and use of technology adhere to established division and HCA policies, procedures, and standards
• Assists the director in the development of the budget and develops project cost estimates for division and/or facilities
• Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries
• Drives standardization and documentation relating to Facility Technical Analyst roles. Establishes role benchmarks
• Mentors and trains Facility Technical Analysts. Acts as a knowledge resource to technical teams
• Participates in facility-based IT project planning, and execution, as needed
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
• Logs and tracks incident SLAs; reviews incident and request tracking databases; comparative reporting; dashboard creation and monitoring
• Collaboratively works with division and corporate IT&S personnel to ensure that division priorities and standards are achieved
• Implements and supports the broadest range of facility-based IT&S equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products
• Communicates and escalates incidents and requests beyond scope of ability to senior service resources
• Investigates hardware problems and performs minor system hardware and communication connection repairs
• Aids and trains users on proper use of division and/or facility technology
• Adheres to and supports HCA and Division IT&S standards, policies and procedures
• Maintains and protects confidentiality with regard to all aspects of patient care and employee information
• Managing and communicating a clear vision of project objectives and motivating team members
• Understanding and communicating the definition of completion criteria (what constitutes ‘done')
• Practice and adhere to the 'Code of Conduct' philosophy and 'Mission and Value Statement'
• Is available for critical event escalations in a support capacity

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree