Consulting Manager - ServiceNow

Cognizant Technology Solutions-posted 9 months ago
$115,000 - $134,000/Yr
Full-time • Manager
Remote • New York, NY
Professional, Scientific, and Technical Services
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The Consulting Manager - ServiceNow (CM) is a crucial team member passionate about helping our clients transform to a whole new level. You are a dynamic, outcomes-based leader who is creative and leads enterprise technology projects with knowledge of how IT and business operational support units' function. The CM is the point of escalation for all project related issues. Also supports the sales teams to further expand client relationships, addressing a client's most pressing business issues by delivering a combination of strategy, process, people, and technology related services. The CM owns and expands the Cognizant footprint within an account by successfully delivering outcomes, facilitating roadmaps, and engaging in higher level business collaborations.

  • Managing large programs for targeted accounts with support from Senior Consultants.
  • Responsible for growth within the Client Account, working as a team with Sales, Pre-sales and Client Partners on new opportunities.
  • Responsible for project delivery using standard processes for project management and ensuring project delivery meets schedule, scope, resource, and budget requirements.
  • Ensures a deep understanding of the business goals of every engagement, identifies the business outcomes, and ensures that the team meets those expectations.
  • Manages client expectations through proactive relationship management.
  • Serves as the Project Lead on client engagements and drives the completion of all Project Management delivery.
  • Leads oversight of client delivery including customer approach documents and proposals.
  • Accountable for managing and invoicing client engagement financials.
  • Facilitates the preparation of workshop materials and co-leads workshop discussions.
  • Works with the client, Consultant, and Solution Architect to build user stories with business-level requirements.
  • Accountable for crafting and delivering all project Change Requests and Statements of Work.
  • Collaborates with Sales / Pre-Sales and Managers to develop Statement of Work documentation/collateral for client implementations.
  • Serve as the Cognizant Scrum Master when needed.
  • Mentorship of Senior Consultants assigned to engagements and/or coaching HR responsibilities.
  • Builds out templates and sample artifacts to continuously improve the Center of Excellence in delivery.
  • Uses background in non-project management areas to assist the project team in creation of non-project management related materials.
  • Reviews / approves timesheets, generates invoices and provides budget updates / resource forecasting for assigned projects.
  • Minimum 10 years of related experience with a management consulting firm.
  • Bachelor's Degree in Computer Science, Management, Business Administration, Information Systems or equivalent experience.
  • 4+ years ServiceNow project experience preferred.
  • Experience with process consulting, business analytics, organizational change management, business analysis, or technical writing preferred.
  • ITIL v4 Foundations Preferred.
  • PMI CAPM or PMP Preferred.
  • Agile SCRUM Master certified preferred.
  • ServiceNow System Administration Certification preferred.
  • Prior Big4 experience is a plus.
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan
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