Consulting Director, Incident Recovery Operations (Unit 42)

Palo Alto Networks-posted 3 months ago
$183,000 - $252,000/Yr
Full-time
Santa Clara, CA
5,001-10,000 employees
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As a Unit 42 Recovery Specialist, you will play a critical role in assisting our customers with rebuilding, recovering, and restoring their computing and networking environments following security incidents. Working in conjunction with the Unit 42 service delivery team, you will lead and oversee Unit 42's external recovery partners as well as liaise with customer contacts, ranging from technical subject matter experts to executives and members of boards of directors. You will demonstrate a professional presence and bearing while clearly articulating technical risks, recovery strategy, and recovery progress to these diverse stakeholders. Your expertise in networking and security products and solutions will be crucial as you guide customers through recovery processes, ensuring they adopt best practices to strengthen their security posture and prevent future incidents. This hands-on role demands both technical acumen and exceptional communication skills as you address complex issues and deliver innovative solutions to establish a secure and resilient environment for our clients.

  • Develop a unified and holistic approach to restoring technological infrastructure in the midst and/or aftermath of a cyber security incident.
  • Develop strategic processes to allow the client to cleanly and safely bring systems back into production.
  • Lead and oversee third-party vendors to ensure that recovery and restoration activities are conducted in accordance with Unit 42 standards.
  • Guide Unit 42 customers through implementing security standards and best practices in the context of restoring operations.
  • Proactively identify and communicate project status, risks and issues with the client contact(s) and the Unit 42 engagement lead(s).
  • Provide after-hours and weekend on-call coverage as needed to support engagement activities.
  • Partner with the relevant account teams to understand customers’ prior investments in PANW offerings and ensure that recommendations for expansion are presented in a methodical and sensible manner.
  • Travel as needed to customer locations in North America, often with minimal advance notice, up to 50% of the time.
  • Other tasks and duties as needed to support the customer and/or business.
  • Prior implementation and/or troubleshooting of Active Directory, DNS, network configuration, enterprise software deployment, endpoint detection and associated performance degradation, SIEM and log management, cloud environments and other applicable security platforms.
  • Minimum of ten years experience in information technology, systems administration, or network administration, with a minimum of three years experience managing security solutions in enterprise environments.
  • Prior experience in consulting or other client-facing roles preferred.
  • Ability to remain calm, composed and articulate when dealing with high-pressure situations.
  • Excellent written and verbal communication skills, including the ability to distill and convey complex technical concepts, findings, and recommendations to client stakeholders who possess varying levels of subject-matter expertise.
  • Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security, or equivalent years of professional experience or equivalent military experience.
  • FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees.
  • Mental and financial health resources.
  • Personalized learning opportunities.
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