Consultation Specialist (English/Spanish)

Rivas & Associates PLLC • Fort Smith, AR

22h

About The Position

We are seeking a highly motivated and skilled Consultant Specialist to join our mission-driven team. This pivotal role is critical to the firm's expansion. If you are passionate about helping clients navigate their immigration journey and thrive in a results-oriented environment, we encourage you to apply.

Requirements

• Must be bilingual and fluent in both English and Spanish (written and verbal).
• Demonstrated experience in a Sales role.
• Previous experience in a Customer Service environment.

Responsibilities

• Sell prospective clients on hiring the firm and the quality service provided.
• Actively drive firm growth by efficiently converting potential clients into retained clients.
• Conduct thorough consultations to assess clients' specific immigration needs and explore suitable legal options.
• Gather detailed information on client goals and challenges through active listening.
• Present clear, concise information about relevant case types and immigration solutions.
• Consult with Attorneys and/or Consult Leads to ensure accurate case assessment and guidance.
• Build strong initial client relationships by fostering trust and clear communication.
• Manage the financial component by facilitating the efficient collection of initial payments to secure engagement.
• Guide clients through the contract signing process, ensuring complete understanding of all terms.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 11-50 employees