Consultant

Momentive

4d•Remote

About The Position

We’re looking for a strategic and service-minded Business Consultant to join our Momentive Software Community team. The ideal candidate will have a proven track record of success in marketing, consulting, or community management, with a deep understanding of how to translate organizational goals into actionable online engagement strategies. If you're passionate about client success and enjoy leading strategic conversations that drive impact, this is your opportunity to help mission-driven organizations build vibrant online communities.

Requirements

Undergraduate degree required; MBA or graduate degree is a plus
Minimum of 3 years’ experience in marketing, consulting, project management, program management, or community management roles
Experience working with enterprise, small business, non-profits and associations are a plus
Must have a strong understanding of online marketing techniques, social media, online community, upselling and implementing solutions
Basic knowledge of HTML, CSS, JavaScript, SQL, API and SSO
Experience with SaaS software
Experience with other CMS platforms and the ability to configure and test software for clients, and support integration

Nice To Haves

Exceptional communication, grammar, and presentation skills (written and verbal)
Exceptional time and priority management
A service-oriented and positive attitude
Advanced technical skills a plus

Responsibilities

Ability to think strategically, but also possess the creative, detail, and analytical skills to create plans, execute them, and measure the results
Possess project management skills, which means identifying risks and issues, setting expectations, and delivering a solution on schedule
Understand and help develop organizational and online community goals for our enterprise, small business, nonprofit, association clients
Make strategy, marketing, messaging and community platform configuration recommendations and updates based on these goals
Become an expert with our online community platform and execute on these recommendations using the community platform
Conduct client training so they understand the full capability of our platform and it suits the needs of the client
Consult client on up-to-date community best practices in their industry
Coordinate with clients and 3rd party teams, lead status meetings with a high attention to details, develop tasks and action items
Communicate effectively and develop strong relationships with clients
Manage, clarify, verify, and prioritize reported client issues for the Momentive Software Community support team for your clients
Lead and manage your own client list; become a trusted advisor and engagement specialist for our enterprise and non-profit organization clients
Lead and manage implementation projects of new clients through the launch of their community
Manage specific technical projects, project schedules, pace, input sessions, and milestones
Assist with ongoing community engagement and campaign activities, such as content editing and development, creating new community areas, driving participation, measuring and reporting on results
Identify opportunities for services and revenue-generating solutions
Assist with answering questions in a timely manner from community clients in The Loop
Contribute to the creation and updating of user guides, platform documentation, product release notes, and strategy/best practices for community management
Lead or contribute to recurring ‘Lunch and Learns’ and ‘office hours’ for our clients in The Loop