Consultant, User Experience (Designer)

Nationwide • Columbus, OH

240d • $106,000 - $158,000

About The Position

If you're passionate about helping a Fortune 100 company drive their strategy forward through innovative product development and advancing strategic partnerships to protect customers (and their pets), then Nationwide is the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care. Nationwide User Experience (UX) is seeking a talented designer who is equally adept in interaction design and visual design to join the Property & Casualty design team. The role will be responsible for ideation and execution across a wide range of projects and platforms. Stronger candidates will have a good understanding of the human-centered design process, and a solid grasp of UX best practices and the possibilities and limitations of technology. The role will involve a high level of collaboration with others, including product design leads, researchers, content strategists, product managers, developers, and more across multiple lines of business, so you must possess strong communication and organization skills. You will present work to peers and stakeholders and build productive relationships. You should enjoy participating in design workshops, brainstorming and other idea-generating sessions, as well as supporting development teams with the deliverables required to build and ship successful products. Join our diverse UX team of 80+ professionals from backgrounds like human factors, cultural anthropology, and industrial design. We share a passion for human-centered design and solving real-world problems aligned with Nationwide's strategic objectives. With Nationwide's commitment to customer-centric solutions, it's an exciting time to be part of our team. This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.

Requirements

• Undergraduate studies in UX, human-computer interaction, psychology, graphic design, information science, communications or related field preferred.
• Typically, five or more years professionally practicing some aspect of human-centered design.
• Excellent verbal and written communication skills.
• Comfortable speaking publicly to large groups and explaining design rationale to other parts of the business.
• Solid, working understanding of UX principles and the human-centered design process.
• Able to leverage data to make informed design decisions.
• Ability to navigate multiple partner groups and tell compelling narratives.
• Owns work with little oversight.
• Independently and proactively seeks out answers as needed.
• Can provide oversight for a single project or multiple projects.
• Acts as a source of expertise for direction, mentoring and guidance for less experienced team members.
• Works with development team to resolve technically complex issues requiring alignment across multiple business partners and subject areas.

Nice To Haves

• Ability to analyze qualitative and quantitative information and external factors that may influence or have an impact on the company as well as the customers, distribution systems, operations, and strategy.
• Proven ability to set work priorities that conform with established objectives, timeframes and accomplish a task in the most effective manner.
• Ability to work in partnership with cross-functional teams (e.g., engineers, product managers, designers, business leaders, etc.).
• Understand and make progress toward the company's consumer performance indicator (CPI) and key performance indicator (KPI) goals.
• Proven ability to manage projects and define administrative methods and procedures to attain objectives.

Responsibilities

• Consults and collaborates with stakeholders, product managers, technologists, UX peers and others across the company to provide strategic, creative and technical direction.
• Advocates for empathetic, human-centered design.
• Helps mitigate risk by pursuing work based on insights and an understanding of our users.
• Problem solves, thinks big, influences and explores divergent ideas while understanding how to converge and build iteratively towards the best solution.
• Designs and recommends innovative multi-platform solutions that balance customer needs with business viability and technical feasibility.
• Participates in and facilitates idea-generating sessions evaluating those ideas with regards to technical feasibility, business viability and human desirability.
• Able to think strategically and connect your work to a larger picture.
• Helps everyone consider the end-to-end experience and connect the dots.
• Mentors and guides the team in their craft and profession to continually uplift the quality of our work.
• Perceive rapid advancements in technology and how customers expect to interact with our company.

Benefits

• Medical/dental/vision insurance
• Life insurance
• Short and long term disability coverage
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
• Nine paid holidays
• 8 hours of Lifetime paid time off
• 8 hours of Unity Day paid time off
• 401(k) with company match
• Company-paid pension plan
• Business casual attire

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree