About The Position
Join Ellucian’s dynamic Professional Services team as a Smart Plan Consultant, where you’ll play a pivotal role in helping higher education institutions transform their student planning and academic success initiatives. This position offers a unique opportunity to work closely with Ellucian’s cutting-edge products: Ellucian Smart Plan and Ellucian Credential Discovery (Award), and collaborate with key stakeholders to shape the future of student success The ideal candidate is eager to learn, customer focused, and interested in supporting higher education institutions in improving student planning and success outcomes. You will work closely with senior team members, customers, and cross-functional partners to help ensure successful project delivery
Requirements
- 1 to 2 years of experience in higher education, software services, customer success, project coordination, or a related field.
- Exposure to higher education environments or an interest in student success and enrollment planning.
- Strong written and verbal communication skills with the ability to explain concepts clearly.
- Basic experience with project tracking tools such as Smartsheet, Excel, or similar platforms.
- Demonstrated ability to gather information and support discovery or requirements discussions.
- Comfortable working in a collaborative and primarily remote team environment.
- Willingness to learn new technologies and grow within the role.
Nice To Haves
- Experience supporting or delivering customer training is a plus.
- Familiarity with Ellucian products, CRM systems, advising tools, or enrollment management systems is helpful but not required.
Responsibilities
- Assist with training customers on product configuration and usage to help them maximize the value of the solutions.
- Partner with the sales team and internal stakeholders to support scoping discussions and align product capabilities with customer needs.
- Develop and maintain project plans in Smartsheet or similar tools, track milestones, deliverables, and overall progress.
- Work with customers and internal teams to help troubleshoot issues, share recommendations, and support implementation activities.
- Technical Skills and Data Management: Write queries using Java Query Language and SQL for data extraction and analysis. Work with Linux shell for log reading and service management. Follow proper issue isolation and testing methodologies.
- Participate in customer workshops and training sessions to support knowledge transfer and long-term product success.
- Contribute to customer satisfaction by supporting the successful delivery of solutions aligned to institutional goals.
- Collaborate with cross-functional teams within Ellucian to share feedback and support continuous improvement of delivery practices.
Benefits
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy– caregiver support
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- Education Assistance Program
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
