Consultant-Product, Platform Services & Support

Ingram Micro • Irvine, CA

81d • $100,500 - $170,900

About The Position

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! This position is in Irvine, California or Buffalo, New York and has the opportunity for hybrid work with a few days in office per week.

Requirements

• Bachelor’s degree in business, Communications, Information Systems, or related field.
• Minimum 8 years functional experience including a 5+ years of position specific experience.
• Strong communication, coordination, and presentation skills.
• Experience with agile methodologies and PI planning is a plus.
• Familiarity with tools such as Jira, Confluence, and product demo platforms.
• Ability to work cross-functionally and influence without direct authority.
• Ability to travel if required.
• Must be flexible with working outside normal working hours.

Nice To Haves

• Experience with agile methodologies and PI planning.
• Familiarity with tools such as Jira and Confluence.

Responsibilities

• Collaborate with the product team to assess and prioritize enhancement ideas for the PSS platform.
• Coordinate and deliver product demos for new features and enhancements.
• Provide regular updates on new product features and enhancements.
• Ensure PSS Operations is included in User Acceptance Testing (UAT) for new features & functionality.
• Partner with the Global Change Management team to develop and deliver effective training materials.
• Regularly communicate the product roadmap to PSS Operations and Enablement teams.
• Ensure alignment between Program Increment (PI) objectives and team deliverables.

Benefits

• Healthcare benefits
• Paid time off
• Parental leave
• 401(k) plan and company match
• Short-term and long-term disability coverage
• Basic life insurance
• Wellbeing benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree