Consultant, Process Management (Smartsheet Administrator)

Nationwide-posted 2 months ago
$86,000 - $128,000/Yr
Full-time • Mid Level
Columbus, OH
5,001-10,000 employees
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If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. The Consultant, Business Process Management will serve as the single point of contact and strategic owner of the Smartsheet-based project and portfolio management solution for the Property & Casualty (P&C) organization. This individual will be responsible for maintaining, optimizing, and advancing the platform to ensure it supports efficient, accurate, and consistent project execution aligned with enterprise methodologies and governance frameworks. Additionally, this individual will play a critical role in integrating key data into the platform, enabling more effective planning, performance tracking, and decision-making. As a key enabler of integrated planning and performance management maturity, this role will help shape how P&C leverages Smartsheet to deliver strategic outcomes. This role requires a detail-oriented and technically proficient professional with strong communication and stakeholder management skills. The Consultant will support a broad and diverse portfolio, ensuring tool standardization, data integrity, and alignment across all P&C initiatives. They will lead the P&C Smartsheet Community of Practice, fostering collaboration, sharing best practices, and driving continuous improvement.

  • Utilizes expertise in design, development configuration, customization, deployment, maintenance and updating of processes and procedures.
  • Ensures processes are followed within organization and effectively manages customer communication.
  • Manages day-to-day operations of business and systems processes, including the operation of process-related tools.
  • Runs key process events and the fulfillment of customer requests and process results through all phases of the process life cycle.
  • Consults and provides expertise to executives, customers and core business functions on process redesign and/or re-engineering initiatives and projects through continuous process improvements.
  • Consults as a process specialist on process evaluations and develops recommendations by using benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows.
  • Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources.
  • Leads ongoing process design activities for a given set of customers.
  • Provides experienced consultation for sophisticated process tools and methods in order to develop, design, implement, monitor, maintain, operate and improve business and/or system processes.
  • Mentors, educates and trains others on the use of process design techniques, methods and tools.
  • Initiates, develops and maintains collaborative relationships with vendors, partners and suppliers to support customer or systems plans.
  • Manages service evaluations on outside consulting service vendors.
  • Earns recognition across the organization for process design, support and operational expertise and is sought as a resource for resolution of complex design, implementation, support and operational problems.
  • Serves as consultant for the most complex process design projects involving process subject areas and impacting multiple business units.
  • Contributes to the overall strategic vision and provides a broad range of ideas regarding process design, implementation, support and operation initiatives.
  • Undergraduate degree in business, mathematics or related field preferred.
  • Process-related certifications preferred.
  • Product-related technical insurance course work, e.g., CPCU, CPU, LOMA, preferred.
  • Typically, eight or more years of experience in business process design or operations.
  • Maintains and comprehends business process operations or redesign techniques, methods and tools.
  • Understanding of trends to support process design and operations to improve performance.
  • Demonstrated expertise in process analysis, process design and process implementation.
  • Demonstrated knowledge of project management concepts and techniques required.
  • Proven understanding of customer business environment.
  • Proficiency in process development or process operations preferred.
  • Proven leadership skills including ability to virtually lead teams.
  • Strong ability to work with process vendors in the delivery of project solutions.
  • Possess strong communication skills and the ability to make decisions and recommendations on process strategies.
  • Medical/dental/vision insurance
  • Life insurance
  • Short and long term disability coverage
  • Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
  • Nine paid holidays
  • 8 hours of Lifetime paid time off
  • 8 hours of Unity Day paid time off
  • 401(k) with company match
  • Company-paid pension plan
  • Business casual attire
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