Consultant, Patient Relations
About The Position
The Consultant, Patient Relations is responsible for ensuring the delivery of excellent service to MED patients, in support of the company missions and goals through full resolution of customer complaints and issues. This role works through and with all levels within the organization (when necessary) to resolve patient issues and addressing inquiries, maximizing organizational good-will that builds patient loyalty and improve organizational efficiencies while reducing costs and order re-dos. They also serve as a liaison between the Home Office and MED Offices to address patient related issues primarily through phone calls, emails, the MED website, SLT escalation, BBB and the Compliance and Reporting Hotline. This role will report to the Manager, Patient Relations.
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What This Job Offers
Industry
Ambulatory Health Care Services
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
