Consultant of Learning and Development

TransUnion-posted about 1 year ago
Full-time • Mid Level
Hybrid • Crum Lynne, PA
10,001+ employees
Administrative and Support Services
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This position within TransUnion's Learning & Development and Quality Assurance Team focuses on developing and executing key enablement and readiness strategies for the Global Customer Support organization. The role involves utilizing the internal learning management system to create and manage training curriculums, supporting the internal training team, and enhancing the learning experience for Customer Support and Sales teams.

  • Develop and manage new hire and ad-hoc training curriculums using the Cornerstone Learning Management System.
  • Collaborate with subject matter experts (SMEs) and internal training team members to capture training requirements accurately.
  • Transform the new hire onboarding program into a streamlined, trackable curriculum within the Cornerstone LMS.
  • Create distinct learning paths for seller and customer support new hires and ongoing training.
  • Conduct needs assessments to identify and address training gaps.
  • Develop scorecards to evaluate trainees' experiences and progress during onboarding.
  • Collect feedback from new hires and management to drive continuous improvements in training programs.
  • Serve as an advisor for the instructional design team to ensure impactful and effective learning programs.
  • Minimum 5-7 years of experience in a learning and development role.
  • 3-5 years of hands-on experience with the Cornerstone Learning Management System.
  • Advanced skills in creating and managing training sessions and programs.
  • Experience in developing clear and digestible learning paths for optimal learner experience.
  • Proficient in Project Management, including creating comprehensive project plans and communicating progress to stakeholders.
  • Outstanding interpersonal skills and ability to work across functions and levels of seniority.
  • Strong verbal and written communication skills.
  • Entrepreneurial spirit with a willingness to own deliverables and work independently.
  • Ability to manage multiple projects with competing deadlines.
  • Flexible time off for exempt associates
  • Paid time off for non-exempt associates
  • Tuition reimbursement
  • 10 weeks of parental leave with gradual return
  • Adoption assistance
  • Fertility coverage
  • Spousal and domestic partner benefits
  • Charity gift matching
  • Employee stock purchase plan
  • Retirement contributions with employer match
  • Organizational growth potential through online learning platform
  • Access to Employee Resource Groups
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